KEITH FORTE
Woodbridge,Virginia
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
16
16
years of professional experience
Work History
Center Supervisor
Neighborhood & Community Services Department
04.2008 - Current
- Oversee the daily on-site administration and operations of the center
- Maintained compliance with company policies, objectives, and communication goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and implemented customer service policies to enhance satisfaction.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Conducted routine inspections to check quality and compliance with established specifications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 3 employees.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Develops and coordinates a program of appropriate experiences for school-aged children, or children w/special needs
- Directs a continuous public relations program
- Participates in the individual and group teachings of children
- Determines and coordinates use of facilities and equipment
- Surveys needs and interest of children
- Serves as primary liaison with school and SACC administrative staff
- Plans nutritious daily snacks and arranges for procurement and /or delivery of food
- Prepares regular and special events
Education
No Degree - Elementary Education
Norfolk State University
Norfolk, VASkills
- Inventory Control
- Budget Management
- Active Listening
- Technical Proficiency
- Goal Setting
- Effective Communication
- Team Management
- Performance Evaluation
- Adaptability and Flexibility
- Time Management
- Employee Engagement
- Problem Solving
- Staff Training
- Organizational Skills
- Task Delegation
- Financial Reporting
- Leadership Abilities
- Customer Service
- Conflict Resolution
- Staff Management
- Employee Supervision
- Training and Mentoring
Timeline
Center Supervisor
Neighborhood & Community Services Department
04.2008 - Current
No Degree - Elementary Education
Norfolk State University
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