KIMBERLY SMITH
Detroit,MI
Summary
Dynamic Center Supervisor at CSL Plasma with a proven track record in operations management and team leadership. Expert in enhancing donor flow efficiency and ensuring compliance with safety protocols. Recognized for exceptional coaching abilities and meticulous attention to detail, consistently achieving high performance evaluations while fostering a collaborative work environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
An insightful individual with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Center Supervisor
CSL Plasma
05.2018 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Delegated tasks to support staff to organize and improve donor flow efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved center operations by record tracking and data integrity.
- Monitor areas so that questions could be promptly addressed, and ensuring SOP are followed.
- Provided backup to all areas, such as donor floor, reception, or processing and assist with various tasks whenever employee was absent or at lunch.
- Participate in training new employees, as well as, oversee other trainers, to guarantee all were in compliance with the work instructions, and minimize errors.
- Kept high average of performance evaluations.
Education
Emergency Medical Technician
Lifeline Emergency Service
Lincoln Park, MI03-2024
Skills
- Operations management
- Inventory control
- Goal oriented
- Policy enforcement
- Risk management
- Safety protocols
- Coaching and mentoring
- Documentation and reporting
- Attention to detail
- Customer service
- Verbal and written communication
Timeline
Center Supervisor
CSL Plasma
05.2018 - Current
Emergency Medical Technician
Lifeline Emergency Service