Keith Garcia
Pawtucket
Summary
Self driven sales professional with 7 plus years of experience, working in a high paced in person environment, show casing my strong customer service skills while achieving company sales goals.
Overview
11
11
years of professional experience
Work History
Home Furnishing Sales Consultant
Raymour & Flanigan
05.2019 - 03.2022
- Consistently met and exceeded monthly sales goals through strong product knowledge, active listening, and a consultive sales approach
- Delivered exceptional customer service in a high volume retail environment while providing expert guidance on home furnishing selection and design solutions for clients.
- Assisted customers in understanding product features, benefits, and compatibility with existing spaces.
- Collaborated with vendors to source high-quality materials and products for diverse projects.
- Trained new team members on product knowledge, customer service protocols, and sales techniques.
Mobile Expert
T-Mobile
03.2022 - Current
- Consistently exceeding monthly sales target while delivering exceptional customer service by identifying customer needs and recommending tailored solutions.
- Maintained in depth knowledge of T-mobiles products, services, and competitive positioning to effectively handle objections and close sales.
- Built lasting relationships with customers, driving repeat business and contributing to store customer retention metrics.
- Processed activations, upgrades, and account changes efficiently while ensuring compliance with company policies and procedures
Retail Sales Associate
EbLens Clothing & Footwear
08.2016 - 05.2019
- Provided excellent customer service, assisted customers in selecting products, enhancing overall shopping experience
- Managed inventory levels, ensuring optimal stock availability and presentation.
- Trained new employees on sales techniques and store policies, fostering team development.
- Maintained thorough product knowledge of urban and athletic brands to drive sales and deliver personalized recommendations.
- Processed sales transactions quickly and accurately using POS systems while handling returns, exchanges, and special orders.
Dietary Aid
Oakland Grove Health Care Center
11.2014 - 08.2016
- Assisted nursing staff with patient meal delivery and special dietary needs.
- Monitored inventory levels of food supplies, ensuring timely replenishment as needed.
- Trained new dietary aides on proper food handling procedures and safety protocols.
- Prepared and served nutritious meals in accordance with dietary restrictions and preferences.
- Maintained cleanliness and safety standards in food preparation and dining areas.
Education
High School -
Lincoln High School
Lincoln, RI06.2015
Skills
Customer Service, Organizational Skills, Product Knowledge, Cash Management, Microsoft, Leadership Training, Sales, Persuasion, Relationship-building, Active listening, Risk assessment, Troubleshooting, Digital proficiency, Software knowledge, Data entry, Multitasking
Timeline
Mobile Expert
T-Mobile
03.2022 - Current
Home Furnishing Sales Consultant
Raymour & Flanigan
05.2019 - 03.2022
Retail Sales Associate
EbLens Clothing & Footwear
08.2016 - 05.2019
Dietary Aid
Oakland Grove Health Care Center
11.2014 - 08.2016
High School -
Lincoln High School
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