Keith Gary
Little Elm,TX
Summary
Dynamic compliance and quality control leader with extensive experience at Nationstar Mortgage Company. Proven track record in regulatory compliance and risk assessment, driving process improvements and optimizing workflows. Adept at staff management and problem-solving, successfully enhancing operational efficiency and achieving compliance across multiple departments.
Overview
29
29
years of professional experience
Work History
Sr. Principal Post Closing
Nationstar Mortgage Company (MrCooper)
Irving, USA
05.2024 - 07.2026
- Coordinated with secondary marketing to resolve agency delivery exceptions, ensuring compliance and timely processing.
- Reviewed RACT (Risk and Compliance Testing) to verify accuracy and adherence to regulatory standards.
- Resolve exceptions highlighted through ract testing.
- Confirm testing accuracy by researching current regulations.
- Challenged findings by providing evidence and analysis to support claims.
- Collaborated with cross-functional teams to streamline operational workflows and reduce bottlenecks.
- Facilitated meetings with department heads to assess project progress and align on operational objectives.
- Implemented best practices related to risk mitigation activities across various departments.
- Developed innovative solutions to optimize workflow processes across multiple teams.
Compliance / Quality Control Director
Mortgage Financial Services
Flower Mound, USA
07.2023 - 05.2024
- Managed comprehensive audits for federal, state, and agency compliance.
- Rebutted findings from federal, state, and agency audits to uphold compliance standards.
- Developed policies, procedures, test plans, reports, and technology requirements to meet compliance with federal and state regulations.
- Distributed updated policies and procedures, aligning with agency guidelines to enhance compliance.
- Maintained meeting notes to document compliance with federal and agency regulations.
- Facilitated on-time completion of training for all staff members.
- Trained staff on quality standards and best practices in mortgage services.
- Analyzed quality metrics to identify areas for improvement in processes.
- Created training materials focused on quality control procedures for new hires.
Post Closing Manager
Mortgage Financial Services
Flower Mound, USA
02.2021 - 07.2023
- Review and approve all correspondent purchase files.
- Delivered closed loan files to investors, maintaining adherence to deadlines and quality standards.
- Collaborated with Secondary Marketing to resolve agency delivery exceptions, ensuring compliance and timely processing.
- Data delivery to agencies for loan sales.
- Repurchase review for approval or rebuttal.
- Assist with packaging and delivery of external audit files.
- Prepared rebuttals addressing specific audit exceptions.
- Facilitated bond delivery, addressing and clearing associated exceptions to ensure smooth transaction flow.
AVP Loan Resolution Department
Nationstar Mortgage Company (MrCooper)
Irving, USA
01.2014 - 02.2021
- Working with Secondary Marketing to clear agency delivery exceptions.
- Work with Secondary Marketing to identify and pack scratch and dent deliveries.
- Reviewed repurchase requests for approval or rebuttal to maintain compliance.
- Package, review and deliver state audit request.
- Package, review and deliver SOX audit request.
- Rebuttal for audit exceptions.
- Coordinated bond delivery and cleared exceptions to ensure timely processing.
- Monitored rescission processes to uphold regulatory compliance and mitigate risk.
AVP Government Insuring, Private Mortgage Insurance, Bond Delivery and RESPA Audit
Nationstar Mortgage Company (MrCooper)
Irving, USA
06.2011 - 01.2014
- Developed PMI department review process to ensure compliance and efficiency.
- Set and communicated department goals for daily production and optimal staffing.
- Led daily training sessions with staff to improve quality of work and service delivery.
Quality Control Director
Nationstar Mortgage Company (MrCooper)
Irving, USA
09.2008 - 05.2011
- Conducted FNMA / FHLMC production audits to evaluate compliance with established standards.
- Led vendor onsite audits to ensure compliance with regulatory requirements.
- Executed sales call audits to determine adherence to performance benchmarks.
- Served as the lead auditor for servicing audits.
AVP Closing
Nationstar Mortgage Company (MrCooper)
Irving, USA
05.2004 - 08.2008
- Executed wire preparation and conducted TILA audit before fund disbursement to maintain regulatory standards.
- Prepared and delivered documents, including title and survey review, ensuring accuracy and compliance.
- Reviewing signed loan documents for completeness.
- Trained staff on company procedures and best practices to enhance operational consistency.
Assistant Vice President (Closing)
Sebring Capital Partners, LLC
Carrollton, USA
01.2001 - 04.2004
- Executed wire preparation and TILA audit prior to fund disbursement to ensure regulatory adherence.
- Prepared and delivered documents, including title and survey review, ensuring accuracy and compliance.
- Reviewing signed loan documents for completeness.
- Conducted training sessions for staff, enhancing skills and knowledge to improve overall team performance.
Inside Wholesale Sales representative
Sebring Capital Partners, LLC
Carrollton, Texas
04.1997 - 12.2000
- Educated brokers on current loan products to strengthen relationships and enhance product understanding.
- Developed relationships with key clients to enhance product visibility.
- Developed new customer base via past relationships, telemarketing and networking.
- Coordinated broker pipelines to streamline loan management processes.
- Collaborated with Sr. Management on pricing exceptions, effectively communicating updates to brokers.
- Worked with Underwriting on exceptions and alternate documentation to clear conditions.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
Education
High School Graduate -
Garland High School
Garland, TX01-1992
Skills
- Regulatory compliance
- Compliance auditing
- Audit management
- Risk assessment
- Quality control
- Process improvement
- Workflow optimization
- Process improvements
- Staff management
- Educational staff supervision
- Organizational development
- Problem solving
Other References
Other References Available on Request
Timeline
Sr. Principal Post Closing
Nationstar Mortgage Company (MrCooper)
05.2024 - 07.2026
Compliance / Quality Control Director
Mortgage Financial Services
07.2023 - 05.2024
Post Closing Manager
Mortgage Financial Services
02.2021 - 07.2023
AVP Loan Resolution Department
Nationstar Mortgage Company (MrCooper)
01.2014 - 02.2021
AVP Government Insuring, Private Mortgage Insurance, Bond Delivery and RESPA Audit
Nationstar Mortgage Company (MrCooper)
06.2011 - 01.2014
Quality Control Director
Nationstar Mortgage Company (MrCooper)
09.2008 - 05.2011
AVP Closing
Nationstar Mortgage Company (MrCooper)
05.2004 - 08.2008
Assistant Vice President (Closing)
Sebring Capital Partners, LLC
01.2001 - 04.2004
Inside Wholesale Sales representative
Sebring Capital Partners, LLC
04.1997 - 12.2000
High School Graduate -
Garland High School