Summary
Overview
Work History
Education
Skills
Timeline
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Keith Granell

Winter Garden,FL

Summary

Results-oriented Implementation Consultant with 10+ years of experience driving successful software rollouts. Proven ability to manage complex projects, advocate for client satisfaction, and achieve on-time delivery. Expertise in software testing, creative problem solving, and creating custom support resources. Averaging 250 Product Development Request Submissions per year since 2022.

Overview

13
13
years of professional experience

Work History

Enterprise Time & Labor Database Implementer

Paylocity
05.2022 - Current
  • Guiding new 500+ employee clients through Time & Labor implementations
  • This role entails timeline planning, questionnaires, data conversion, database builds & deliveries, overseeing training and rollout to a variety of end users, and guiding the client through initial Payroll processes.
  • Role essentials include organizational skills, consistent communication and planning with clients’ leadership, collaborating with colleagues and/or Project Managers, customizations, reporting software problems and advocating software enhancements, new feature testing, adaptability, and schedule flexibility.


Majors Time & Labor Implementer

Paylocity
11.2018 - Current
  • Guided new < 500 employee clients through Time & Labor implementations
  • Compared to Enterprise Implementation, the Majors Implementation was faster paced and higher volume.
  • Fostered a strong sense of self direction, a passion for quick learning, and a commitment to continual improvement of processes and use of resources.


Technical Support

Paylocity
05.2014 - 11.2018
  • Fielded more advanced support requests from Client Services Representatives via phone and case management software while both in office and working remotely. Position required referencing and fact checking support articles, guiding client end users through troubleshooting and resolution steps, and documenting the interactions thoroughly. Required expert-level familiarity with multiple product modules, the use of various software support tools and logging systems, exceptional soft skills, proactive next-issue resolution skills to prevent future related issues, and protecting sensitive information.

Computer Tech Support Advisor

Convergys LLC
06.2012 - 04.2014
  • Applied both basic and advanced methods of CPU software and hardware troubleshooting in a call center environment. The troubleshooting process involved gaining agreement, genuinely expressing empathy, adapting discourse to the customer’s needs, and effectively probing, analyzing, isolating, and resolving the issue(s). Required familiarity with five Mac OS X operating systems and their supported hardware; as well as the use of support websites and company-exclusive software.

Education

New Horizons Computer Learning Centers
Orlando, FL
05.2012

Bachelor of Science - Management

Keene State College
Keene, NH
12.2001

Skills

  • Versatile, dependable, able to both collaborate and self-start
  • Proficient in Microsoft's Office 365, Salesforce, Video conferencing, Video/Image editing software
  • Exceptional troubleshooter and proactive solution seeker
  • Effective communicator and experienced public speaker

Timeline

Enterprise Time & Labor Database Implementer

Paylocity
05.2022 - Current

Majors Time & Labor Implementer

Paylocity
11.2018 - Current

Technical Support

Paylocity
05.2014 - 11.2018

Computer Tech Support Advisor

Convergys LLC
06.2012 - 04.2014

Bachelor of Science - Management

Keene State College

New Horizons Computer Learning Centers

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Keith Granell