Keith Hecksher
TAMPA,FL
Summary
Reliable and flexible professional with extensive experience in customer service within the bakery sector. Known for strong organizational skills and commitment to upholding cleanliness and safety standards, ready to enhance customer experiences.
Overview
56
56
years of professional experience
Work History
Bakery Clerk
Publix Supermarket
Tampa Fl
05.2023 - Current
- Assisted customers with product selection and inquiries, ensuring high-quality service and satisfaction.
- Maintained cleanliness and organization of bakery display cases to enhance product visibility.
- Prepared baked goods following recipes and quality standards, ensuring freshness and taste consistency.
- Monitored inventory levels, restocked items promptly to minimize shortages and maintain customer demand.
- Collaborated with team members to optimize workflow during peak hours, improving overall efficiency.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
- Addressed customer inquiries with knowledge and courtesy, building trust and enhancing shopping experience.
- Provided exceptional customer service by quickly and accurately fulfilling special orders, increasing repeat business.
- Engaged with customers to gather feedback on bakery products, using insights to guide future product development.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Dangerous Goods Agent
FedEx Express
Tampa Fl
10.2002 - 01.2023
- Ensured compliance with hazardous materials regulations during shipping and handling processes.
- Managed documentation for dangerous goods shipments, maintaining accuracy and adherence to legal requirements.
- Trained staff on safety protocols and best practices for handling dangerous goods effectively.
- Coordinated with regulatory agencies to resolve compliance issues related to hazardous materials transportation.
- Developed training materials to enhance team knowledge of dangerous goods regulations and safety measures.
- Streamlined processes for identifying and classifying hazardous materials, improving operational efficiency.
- Collaborated with cross-functional teams to enhance overall safety culture within the organization regarding dangerous goods handling.
- Established strong relationships with regulatory agencies, allowing for smoother communication and resolution of compliance issues related to dangerous goods transportation.
- Increased safety awareness by conducting thorough inspections of dangerous goods shipments.
- Promoted a culture of safety throughout the organization by leading regular training sessions, workshops, and risk assessments related to dangerous goods management.
- Served as a liaison between carriers, shippers, and regulatory agencies to facilitate the safe transport of dangerous goods.
- Conducted regular audits to ensure compliance with federal, state, and local regulations on hazardous materials transportation.
- Provided expert guidance to clients on proper packaging, labeling, and documentation requirements for hazardous materials shipments.
- Assisted customers in navigating complex regulatory requirements for transporting dangerous goods across borders, facilitating timely delivery of shipments without penalties or delays.
- Minimized risks associated with handling hazardous materials by implementing strict safety protocols.
- Coordinated with transportation providers to secure appropriate permits and authorizations necessary for moving hazardous materials legally and safely.
- Supported business growth by staying up-to-date on industry trends, regulatory changes, and new technologies related to hazardous materials management.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Instrument Operator for Land Surveyor
George F Young INC
Tampa Fl
06.1996 - 08.2008
- Operated advanced instrumentation to ensure accurate measurements and data collection.
- Conducted routine maintenance and calibration of equipment to uphold operational standards.
- Monitored equipment performance and identified issues, implementing corrective actions promptly.
- Collaborated with engineering teams to enhance operational workflows and efficiency.
- Developed standard operating procedures for instrument operation and maintenance tasks.
- Led cross-functional teams in troubleshooting complex instrumentation challenges, achieving timely resolutions.
- Determined vertical and horizontal controls by preparing grids.
- Operated instruments such as distance-measuring equipment, prisms and theodolites.
- Compiled information using engineering and construction plans.
- Achieved greater precision in measurement tasks through regular calibration checks on all relevant instruments involved in the process.
- Delivered accurate measurements, conducting tests using various instruments according to project requirements.
- Supported project success by collaborating with cross-functional teams to address instrumentation issues promptly.
- Maintained detailed records of equipment inventory, repair history, and replacement parts needed for efficient instrument management systems implementation.
- Documented and stored measurements.
- Promoted a safe working environment by strictly adhering to company and industry safety protocols during instrument operation tasks.
- Produced detailed maps showing locations of boundaries and topographical features.
- Performed boundary, topographic and traverse land surveys.
- Analyzed aerial photographs to detect and interpret significant military, industrial or topographical data.
- Checked map layers to promote accuracy, identifying and marking errors and making corrections.
- Answered questions and provided information to public regarding assessment maps, surveys, boundaries and other concerns.
Aviation Maintenance Technician
US Army
Savanah Ga
02.1971 - 09.1992
- Conducted routine inspections and maintenance on aircraft systems to ensure operational readiness.
- Diagnosed mechanical issues using specialized tools and equipment, enhancing repair accuracy.
- Collaborated with team members to troubleshoot technical problems, improving response times.
- Maintained detailed records of maintenance activities, ensuring compliance with regulatory standards.
- Managed 5 separate allied shops in support of 21 Helicopters with in the division.
- Have extensive knowledge of working on helicopters as well as quality control In inspecting others work.
- Trained junior technicians on safety protocols and best practices for aircraft maintenance processes.
- Implemented quality control measures that enhanced overall aircraft performance and reliability.
- Collaborated with fellow technicians to complete complex repairs swiftly and accurately.
- Supervised 30 personal under my leadership
- Performed troubleshooting for avionics systems malfunctions, pinpointing issues accurately to minimize repair times.
- Enhanced aircraft safety by performing thorough inspections and routine maintenance tasks.
- Mentored junior technicians in aviation maintenance best practices, fostering professional growth within the team.
- Maintained detailed records of all maintenance work completed, ensuring regulatory compliance and easy reference for future repairs.
- Consistently met deadlines for scheduled aircraft inspections, avoiding costly delays or cancellations due to maintenance requirements.
- Provided technical support to flight crews, addressing any concerns or queries related to aircraft systems or performance.
- Effectively prioritized workload based on urgency of repairs needed, allowing maximum utilization of available resources.
- Improved team efficiency through clear communication and effective task delegation during maintenance projects.
- Ensured optimal performance of aircraft components by conducting meticulous tests after repair or replacement.
- Contributed to a high standard of aircraft reliability by adhering to strict maintenance schedules and guidelines.
- Reduced downtime for aircraft by efficiently diagnosing and repairing mechanical issues.
- Assisted in the successful completion of heavy maintenance checks on various aircraft types.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Collaborated with crew chief to coordinate fitting and alignment of heavy parts.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Removed components such as landing gear, engines, and flight control.
- Inspected airframes to detect wear and other defects.
- Inspected all received aircraft parts to verify compliance with FAA regulations.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, and mechanical flight controls.
- Recorded maintenance actions in aircraft logbooks.
- Assisted with aircraft and equipment transport and movement.
Education
No Degree - General Studies
Hillsbourgh Jr College
Tampa, FLNo Degree -
Austin Peay State University
Clarksville, TNNo Degree -
US Army
Fort Eustis, VAHigh School Diploma -
Leto High School
Tampa, FL06-1969
Skills
- Customer service
- Customer satisfaction
- Flexible schedule
- Punctual and reliable
- Cleanliness standards
- Stocking and shelving
- Telephone etiquette
- Accurate order fulfillment
- Customer inquiries
- Stock rotation
- Stock replenishment
- Special order hand
- Special order handling
Timeline
Bakery Clerk
Publix Supermarket
05.2023 - Current
Dangerous Goods Agent
FedEx Express
10.2002 - 01.2023
Instrument Operator for Land Surveyor
George F Young INC
06.1996 - 08.2008
Aviation Maintenance Technician
US Army
02.1971 - 09.1992
No Degree - General Studies
Hillsbourgh Jr College
No Degree -
Austin Peay State University
No Degree -
US Army
High School Diploma -
Leto High School