Keith Henderson
Oviedo,FL
Summary
Dynamic Certified Debt Resolution Specialist with a proven track record at Quinstreet/AmOne, excelling in client retention and relationship management. Adept at problem-solving and financial education, I effectively analyze accounts to deliver tailored solutions, ensuring compliance and enhancing customer satisfaction. Recognized for fostering trust and delivering exceptional service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Debt Resolution Specialist
Quinstreet/AmOne
Orlando, Florida
02.2025 - Current
- Ensured compliance with laws and regulations throughout resolution process to mitigate legal risks.
- Analyzed client accounts, identifying issues and proposing effective solutions.
- Identified root causes of customer concerns and tracked resolution steps to improve client satisfaction.
- Educated clients on financial products and services to improve comprehension.
- Documented client interactions in customer relationship management systems to enhance data accuracy.
Retention Peer Mentor
Charter Communications, Spectrum
Lake Mary, Florida
02.2022 - 02.2025
- Created individualized mentoring plans promoting personal growth and development for each mentee.
- Facilitated peer-to-peer conversations that fostered open communication and support among mentees.
- Developed essential life skills in mentees, including time management and effective communication.
- Established trusting relationships with mentees, ensuring a safe environment for sharing concerns and challenges.
- Coached mentees in acclimating to new roles through ongoing support and prioritized task management.
- Shared resources and activities to foster learning and development opportunities for mentees.
Licensed Registered Representative
Western & Southern Financial Group
03.2021 - 02.2022
- Introduced diverse investment strategies tailored to financial goals and risk tolerance.
- Guided clients on market insights, aligning strategies with retirement and investment objectives.
- Analyzed customer and market data, improving client retention and expanding customer base.
- Utilized CRM tools to proactively close sales, fostering long-term client relationships.
- Established relationships with financial professionals including accountants and attorneys.
Inside Sales Representative
Westgate Resorts
12.2019 - 03.2021
- Exceeded team sales goals by creating value, measuring activity and setting higher targets.
- Coordinated sales team efforts and motivated members to consistently exceed quotas.
- Utilized consultative selling skills to build rapport, assess needs, and deliver tailored solutions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Provided exceptional customer support, contributing to increased account retention.
Licensed Pre-Need Funeral Sales
Service Corporation International
01.2019 - 12.2019
- Implemented pre-need arrangement program, ensuring price guarantees and building client trust.
- Conducted consultations to educate clients on available funeral plans, fostering informed decision-making.
- Addressed client inquiries on funeral services and pricing, enhancing client understanding and satisfaction.
- Arranged funerals in accordance with family heritage and religious practices.
- Participated in community initiatives to raise awareness of funeral home services, strengthening community relationships.
Sales Manager/Team Leader
CenturyLink
08.2011 - 12.2018
- Fostered positive employee relationships by training and coaching on effective communication.
- Coached staff on performance strategies, improving customer relations and service quality.
- Promoted high customer satisfaction through knowledgeable, friendly service.
- Resolved escalated issues and mitigated risks effectively.
- Maintained professionalism in stressful situations, diffusing customer conflicts.
- Conducted regular performance evaluations to provide constructive feedback for growth.
- Coordinated professional development initiatives, enhancing skills and engagement of direct reports.
- Acknowledged employee achievements during team meetings.
Education
High School Diploma -
Pine Hills Christian Academy
Orlando, FL05.1986
Skills
- Debt resolution
- Financial education
- Consultative selling
- Needs analysis
- Sales development
- Customer support
- Client retention
- CRM systems
- Problem solving
- Critical thinking
- Time management
- Relationship management
- Interpersonal diplomacy
- Assertiveness skills
- Information gathering
Additional Information
I currently hold a 215 Life and Health License, and a Series 6 Investment License.
Education
other
Certification
• Florida 215 Insurance License
Timeline
Certified Debt Resolution Specialist
Quinstreet/AmOne
02.2025 - Current
Retention Peer Mentor
Charter Communications, Spectrum
02.2022 - 02.2025
Licensed Registered Representative
Western & Southern Financial Group
03.2021 - 02.2022
Inside Sales Representative
Westgate Resorts
12.2019 - 03.2021
Licensed Pre-Need Funeral Sales
Service Corporation International
01.2019 - 12.2019
Sales Manager/Team Leader
CenturyLink
08.2011 - 12.2018
High School Diploma -
Pine Hills Christian Academy