KEITH HENDERSON
Covington,GA
Summary
Results-driven Operations and Sales Leader with 14 years of experience in multi-state logistics and revenue growth. Led initiatives to enhance on-time delivery, reduce costs, and boost workforce productivity while fostering long-term client partnerships. Expertise in aligning operational strategies with business development for sustainable outcomes.
Overview
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Independent Contractor
RTD2 Transportation
Conyers, Georgia
07.2026 - Current
- Coordinated timely deliveries across designated routes, ensuring reliable transportation services.
- Delivered exceptional customer service during deliveries, fostering increased client satisfaction.
- Navigated using GPS systems to optimize delivery routes and reduce delays.
- Navigated unfamiliar roads using maps and GPS systems, ensuring accurate and efficient route planning.
- Loaded and unloaded packages while adhering to safety protocols and procedures.
Sales Representative
National Delivery Solutions
01.2026 - Current
- Drove new business development in medical and logistics markets, presenting tailored last-mile, routed, and dedicated driver solutions to meet client needs.
- Conduct strategic outreach, prospecting, and follow-up to establish and grow long-term client partnerships.
- Conducted strategic outreach and prospecting to establish and nurture long-term client partnerships, enhancing client retention and satisfaction.
- Maintain CRM tracking, pipeline management, and revenue performance metrics to ensure consistent sales activity.
Regional Manager
National Delivery Solutions
10.2023 - 01.2026
- Led delivery operations across multiple regional markets, driving measurable improvements in on-time performance.
- Implemented route optimization strategies to enhance delivery efficiency and reduce variable costs.
- Developed and managed KPI dashboards to track performance trends and drive operational improvements.
- Coached and mentored leadership teams to improve service quality and increase customer satisfaction.
Area Manager
National Delivery Solutions
09.2019 - 09.2023
- Directed daily delivery operations across assigned area, achieving timely deliveries and enhancing service reliability.
- Analyzed operational data to identify workflow inefficiencies and implemented targeted process improvements.
- Analyzed operational data to identify workflow inefficiencies, leading to targeted process improvements that streamlined operations.
Operations Manager
Enviro Master
07.2017 - 07.2019
- Led hiring and onboarding initiatives to enhance workforce development across Middle Tennessee service territories.
- Improved service delivery protocols and customer satisfaction standards, resulting in stronger client retention.
- Managed inventory audits and procurement processes to prevent supply disruptions and control costs.
Area Manager - Nashville, TN
National Delivery Solutions
09.2013 - 06.2017
- Oversaw area-level delivery operations in Nashville, Tennessee, achieving consistent service quality and adherence to operational standards.
- Recruited, trained, and managed driver teams to meet volume demands, resulting in high on-time delivery rates.
- Monitored daily route performance and implemented process improvements, leading to reduced service failures and enhanced operational efficiency.
- Acted as the primary point of contact for client escalations, resolving issues swiftly to protect and strengthen key account relationships.
Owner / Operator
Lawson & Henderson LLC
08.2009 - 07.2013
- Founded and managed daily business operations, client relationships, and service delivery, ensuring consistent client satisfaction and retention.
- Negotiated supplier agreements and vendor contracts to reduce procurement costs and improve margins.
- Implemented internal process improvements that enhanced operational efficiency and overall profitability.
Education
Bachelor of Religious Arts - Theology
Jacksonville Theological Seminary
Jacksonville , FL 08.1995 - 09.1998
High School Diploma -
State of Tennessee Department of Education
Skills
- Efficient Route Planning
- Last-Mile Solutions Sales
- Delivery Performance Metrics
- Logistics Optimization
- Process improvement
- Client Retention Strategies
- Client Relationship Management
- Supplier Agreement Management
- Driver Recruitment Strategies
- Team Leadership & Coaching
- Regional operations
- Customer Relationship Tracking
Personal Information
Title: Operations & Sales Leader
Timeline
Independent Contractor
RTD2 Transportation
07.2026 - Current
Sales Representative
National Delivery Solutions
01.2026 - Current
Regional Manager
National Delivery Solutions
10.2023 - 01.2026
Area Manager
National Delivery Solutions
09.2019 - 09.2023
Operations Manager
Enviro Master
07.2017 - 07.2019
Area Manager - Nashville, TN
National Delivery Solutions
09.2013 - 06.2017
Owner / Operator
Lawson & Henderson LLC
08.2009 - 07.2013
Bachelor of Religious Arts - Theology
Jacksonville Theological Seminary
08.1995 - 09.1998
High School Diploma -
State of Tennessee Department of Education