Keith Herndon
Owingsville,KY
Summary
Results-driven professional with expertise in operations management, team leadership, and customer satisfaction. Proven track record in enhancing team performance and ensuring safety compliance in high-pressure environments.
Dynamic leader with a strong background in staff coaching, operations management, and customer relations. Committed to fostering employee development and streamlining workflows to drive efficiency and ensure high standards of service.
Overview
29
29
years of professional experience
Work History
Floor Supervisor
Lowes Home Improvement Stores
Mt. Sterling, KY
06.2024 - 01.2026
- Supervised daily store operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored new team members on product knowledge and customer service standards.
- Organized merchandise displays to enhance customer experience and promote sales initiatives.
- Managed inventory control processes, optimizing stock levels to reduce shrinkage rates.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Director
Bath County EMS
Owingsville, KY
08.2014 - 05.2024
- Led strategic initiatives to enhance emergency response protocols and improve patient care outcomes.
- Developed and implemented training programs for staff, ensuring compliance with industry standards and best practices.
- Coordinated multi-agency collaborations to streamline resource allocation during crisis situations.
- Analyzed operational workflows to identify areas for improvement, driving efficiency across departments.
- Mentored junior staff, fostering professional development and enhancing team performance in high-pressure environments.
- Managed scheduling and deployment of personnel to optimize coverage during peak demand periods.
Emergency Room Technician
St. Joseph
Mount Sterling, KY
07.2019 - 04.2023
- Administered patient care in high-pressure environments, ensuring rapid response to emergencies.
- Assisted medical staff with procedures and treatments, maintaining a sterile and safe environment.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
- Coordinated patient admissions and discharges, optimizing workflow efficiency within the emergency department.
- Collaborated with multidisciplinary teams to develop effective care plans for critically ill patients.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
Firefighter/Emergency Medical Technician
Montgomery Fire/EMS
Mount Sterling, KY
07.1997 - 08.2020
- Responded to emergency calls, executing fire suppression and rescue operations promptly.
- Conducted routine inspections and maintenance of firefighting equipment and apparatus.
- Collaborated with team members to develop and implement effective firefighting strategies.
- Trained new recruits in safety protocols, operational procedures, and equipment usage.
- Led community outreach programs, educating the public on fire prevention and safety practices.
- Coordinated disaster response efforts with local agencies, enhancing overall community preparedness.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
Education
Bachelor of Arts - Social Services
Morehead State University
Morehead, KYSkills
- Customer satisfaction
- POS systems operations
- Team leadership
- Customer relations
- Team supervision
- Staff coaching
- Employee development
- Operations management
- Safety monitoring
Timeline
Floor Supervisor
Lowes Home Improvement Stores
06.2024 - 01.2026
Emergency Room Technician
St. Joseph
07.2019 - 04.2023
Assistant Director
Bath County EMS
08.2014 - 05.2024
Firefighter/Emergency Medical Technician
Montgomery Fire/EMS
07.1997 - 08.2020
Bachelor of Arts - Social Services
Morehead State University