Keith Howard Santos
Honolulu,HI
Summary
Proven security professional with a track record of enhancing safety and reducing incidents by over 30% at Alert Security. Skilled in CCTV monitoring and crisis management, demonstrating exceptional vigilance and quick decision-making. Excelled in customer service roles, ensuring client satisfaction and loyalty through empathetic and professional interactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Officer
Alert Security
03.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Painter
Portagee and Sons Painting Co.
02.2009 - 10.2022
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
Customer Service
Walmart
08.2017 - 03.2022
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Green Path Technology Inc.
Laborer
02.2011 - 02.2012
- Assisted with the installation of solar panels and related equipment residential and commercial rooftops.
- Prepared job sites, including organizing materials and ensuring safety protocols were followed.
- Operated hand tools and equipment for cutting, ,measuring, and securing components.
- Loaded and unloaded solar panels and construction materials.
- Supported team members by setting up scaffolding, ladders, and fall protection systems.
- Maintained a clean and organized work environment throughout the installation process.
- Worked efficiently under varying weather conditions and adhered to strict safety standards.
Education
High School Diploma -
Farrington High School
Honolulu, HI07.2008
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Monitoring
- Surveillance
- Emergency Response
- Patrol operations
- Theft prevention training
- Crisis Management
Certification
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
Timeline
Security Officer
Alert Security
03.2021 - Current
Customer Service
Walmart
08.2017 - 03.2022
Green Path Technology Inc.
Laborer
02.2011 - 02.2012
Painter
Portagee and Sons Painting Co.
02.2009 - 10.2022
- First Aid, CPR, and AED Instructor Certification - American Red Cross.
High School Diploma -
Farrington High School
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