Keith Howell
Columbus,OH
Summary
Associate Claims Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Seasoned Underwriter offering 5 years of Customer Service , Claims and Underwriter insurance expertise. Well-versed in insurance laws with success in mitigating risk and controlling loss through comprehensive analysis, policy negotiation and service delivery.
Overview
15
15
years of professional experience
Work History
Underwriter
Nationwide
Columbus, OH
07.2019 - Current
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Provided high level of assistance to help with review, classification, coding and rating of applications.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Identified issues, analyzed information and provided solutions to problems.
Claims Adjuster, Associate
Nationwide Insurance
Columbus, OH
04.2018 - Current
- First Notice of Loss- I am a intake representative
- We take the income call for claims, gather all information that is important to claim and start file
- I also Assist the adjuster in any manner such as various tasks to complete claims
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Successfully communicated with all team members to navigate job duties and complete daily tasks.
Member Care Representative
MCRIII Nationwide Insurance
Columbus, Ohio
03.2016 - Current
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Developed effective relationships with all call center departments through clear communication
- Demonstrated mastery of customer service call script within specified timeframes
- Provided accurate and appropriate information in response to customer inquiries
- Assisting Members with filing claims
- Writing estimates and setting reserves
- Assisting with decisions on closing claims.
Laborer, guard
Water proofing
Columbus, Pittsburgh, OH, PA
08.2015 - 01.2016
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Educated customers about billing, payment processing and support policies and procedures
- Responded to customer requests for products, services and company information
- Ran reports and supplied data to fulfill customer report requirements
- Completed the physical laborer
- Daily driving Operate heave machinery Help develop newly constructed homes
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
Customer Service representative
CVS PHARMACY CALL CENTER
Pittsburgh, Pa
02.2013 - 07.2014
- Communicated with vendors regarding back order availability, future inventory and special orders
- Responded to customer requests for products, services and company information
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Collaborated with BAC Supervisor to provide quality control for customer service, production, and output for 24/7/365 operations.
Dietary Aide/Kitchen Supervisor
Scioto Community
Columbus, OH
02.2012 - 02.2013
- Quickly and accurately served specific meals to patients with special dietary needs
- Patiently and compassionately assisted patients requiring assistance eating meals
- Assisted patients with completion of menus appropriate for specific dietary requirements
- Developed tasty recipes low in sugar and salt that offered exceptional flavor and texture
- Assisted clients in finding new ways to inspire healthier habits
- Accomplishments Nationwide Insurance.
Education
Associate of Science - Computer programming
School of Computer Tech
10.2016
Associate of Arts - Customer Service
Innosource INC
2011
High School Diploma -
Brownsville Area High School
Brownsville, PA06.1985
Skills
- Loss protection
- Policy renewal
- Policy quoting and pricing
- Time management
- Relationship building
- Policy Development
- Problem-Solving
- Written Communication
- Critical Thinking
- Good Telephone Etiquette
Accomplishments
- FNOL 04/2018 - current
- I had assisted in training, assisted with closing claims completing contents estimates, reviewing PSA/RESERVES for approval, reviewed and made payments for IA Invoices as well as making call back to to contact and give updates to insured about claims
- Sme- SUBJECT MATTER EXPERT ASSIST THE TRAINING CLASS
- ITH QUESTION THAT MAYBE NEEDED TO BE ANSWERED
- ASSIST THE TRAINER IN COMPLETING THE TRAINING IN THE
- LASS.
Timeline
Underwriter
Nationwide
07.2019 - Current
Claims Adjuster, Associate
Nationwide Insurance
04.2018 - Current
Member Care Representative
MCRIII Nationwide Insurance
03.2016 - Current
Laborer, guard
Water proofing
08.2015 - 01.2016
Customer Service representative
CVS PHARMACY CALL CENTER
02.2013 - 07.2014
Dietary Aide/Kitchen Supervisor
Scioto Community
02.2012 - 02.2013
Associate of Science - Computer programming
School of Computer Tech
Associate of Arts - Customer Service
Innosource INC
High School Diploma -
Brownsville Area High School