Summary
Overview
Work History
Education
Skills
Timeline
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Keith Jesse

Newnan,Georgia

Summary

Personable, detailed, highly self-motivated individual with a strong sense of work ethic. I can work independently as well as in collaboration with a team to bring to life a shared vision. I am a quick technical study with a focus on safety, rules and regulations. I ensure accurate and timely data entry and management while keeping the customer experience a priority.

Overview

22
22
years of professional experience

Work History

Field Service Technician

United Gaming
02.2024 - Current
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Respond to service calls for equipment repairs in a timely manner while prioritizing calls based on urgency and location.
  • Troubleshoot gaming devices and repair as needed
  • Manage inventory of the route vehicle to ensure parts are available when repairs or routine maintenance is needed
  • Communicate with company dispatcher to manage calls and complete all necessary documentation for device entry logs

Field Service Technician

Plug Power
10.2023 - 03.2024
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Completed partial or full dismantling of equipment with hydrogen fuel cells to quickly repair or replace defective components and restore functionality within the safety guidelines
  • Performed specialized service procedures including field retrofits and software/hardware upgrades to existing fuel cells
  • Troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling system
  • Completed administrative duties. documentation and ordering


Parking Facilities Inspector

City Of Cincinnati
06.2017 - 07.2022
  • Ensured that all City of Cincinnati parking assets are properly maintained through regular inspections and preventive maintenance programs
  • Install, maintain, repair and replace all components of electronic parking devices including motherboards, solar panels, modems, credit card readers while maintaining a perfect safety record
  • Regularly lift, move and install equipment over 50lbs using proper safety and technical guidelines
  • Maintain accurate up to date inventory using Microsoft Excel including GPS coordinates of machines
  • Assisted with onboarding new employees by facilitating on the job training to adhere to safety standards, technical guidelines, and troubleshooting techniques
  • Investigated complaints related to equipment usage or conditions in order to resolve them quickly and effectively.

Parking Enforcement Officer

City Of Cincinnati
04.2015 - 06.2017
  • Conducted daily patrols of assigned area; identified and documented code violations using hand-held computerized ticket writing device while maintaining a perfect safety record
  • Utilized problem solving skills to resolve conflicts between citizens concerning parking regulations
  • Facilitated on the job training of new Parking Enforcement Officers to adhere to code standards and safety guidelines.

Gas Station Attendant

Murphys Express
10.2013 - 04.2015
  • Cashiering, stocking, inventory, basic maintenance within safety standards
  • Provided exceptional customer service by greeting customers, answering their questions, and offering assistance.

Debit Card Fraud Escalation Supervisor

Citibank
03.2010 - 05.2013
  • Handle escalated customer contact calls for fraudulent debit card transactions, ATM transaction and fraudulent or missing checks
  • Investigated reported incidents of unauthorized access or misuse of customer accounts involving their debit cards
  • Open fraud investigation reports including additional escalation as needed.

Primerica Financial Services Supervisor

Citibank
03.2006 - 03.2010
  • Handling escalated customer contact calls to assist clients and field agents with account establishment and maintenance for mutual fund and retirement accounts
  • Processed deposits and redemptions for investment accounts within financial and federal guidelines
  • Fostered a positive work environment through effective communication with team members at all levels of the organization
  • Resolved complex customer issues promptly and accurately in accordance with organizational policies including partnering with leadership to go above and beyond on problem resolution issues.

Credit Card Sales and Service Representative

Citibank
03.2004 - 03.2006
  • Assisting clients with credit card account maintenance and inquiries
  • Maintained knowledge of current promotional offers to effectively promote products and services to customers to enhance their user experience and exceeded monthly sales goals consistently.

Inventory Supervisor

Best Buy
01.2002 - 10.2003
  • Managed up to 12 employees: responsible for staffing, scheduling, team performance, logistics, cleanliness and safety metrics sales floor and warehouse
  • Maintained a perfect safety record while running daily operations for the duration of my tenure and provided safety training to team members
  • Certified in use of Big Joe forklift to stock, move and display product
  • Responsible for maintaining inventory counts and ensuring reports were filed correctly meeting deadline goals and company expectations.

Education

Associate in Science (A.S.) - Diesel Mechanics/General Studies

Gateway Community and Technical College
Florence, Kentucky
12.2015

Skills

  • Financial services

  • Microsoft Office (10 years)

  • Customer support (10 years)

  • Understanding and applying mechanical concepts and processes

  • Maintenance and repair

  • Strategic objective execution

Timeline

Field Service Technician

United Gaming
02.2024 - Current

Field Service Technician

Plug Power
10.2023 - 03.2024

Parking Facilities Inspector

City Of Cincinnati
06.2017 - 07.2022

Parking Enforcement Officer

City Of Cincinnati
04.2015 - 06.2017

Gas Station Attendant

Murphys Express
10.2013 - 04.2015

Debit Card Fraud Escalation Supervisor

Citibank
03.2010 - 05.2013

Primerica Financial Services Supervisor

Citibank
03.2006 - 03.2010

Credit Card Sales and Service Representative

Citibank
03.2004 - 03.2006

Inventory Supervisor

Best Buy
01.2002 - 10.2003

Associate in Science (A.S.) - Diesel Mechanics/General Studies

Gateway Community and Technical College

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