Summary
Overview
Work History
Education
Skills
Timeline
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Gilberto Varela

Albuquerque,NM

Summary

Motivated and hard working individual who has not only contributed to successful teams but has also managed teams as well. Very adaptable and quick learner who works well with others or is able to work to ensure individual work is accomplished. Highly skilled in communication, excellent computer skills and extremely focused on getting the job done. Authorized to work in the US for any employer

Overview

14
14
years of professional experience

Work History

Field Technician

Sleep Number
12600 Central Ave SW, Albuquerque, NM
04.2022 - Current
  • Delivered, installed and presented customers new products in home while providing excellent customer service.
  • Ensured that products were delivered efficiently and within parameters given.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Utilized safety practices with no complaints or accidents.

Production Worker

Apple Canyon
6025 Coronado Ave NE, Albuquerque , NM
09.2020 - 02.2022
  • I was part of a small crew who were responsible for cooking product, packing/casing product and then preparing for shipping
  • Also maintained stock counts, made sure machinery was repaired and taken care of to keep production running smoothly.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Financial Representative

LSI
400 Tijeras Ave NW, Albuquerque , NM
08.2019 - 02.2020
  • I currently take inbound calls for multiple credit unions and banks in which I work directly with accounts
  • I assist with account reconciliation, account transactions and use multiple platforms to perform account maintenance.
  • Handled incoming payments and outgoing disbursements.

Customer Service Representative

Verizon
Remote, NM
06.2015 - 02.2018
  • Accountable for all inbound calls
  • Documented customer orders and inquiries
  • Resolved complaints and other issues to customers' satisfaction
  • Managed client records
  • Technical support duties
  • Provided policy and service information

Assistant Manager

Walgreens
13000 Indian School Rd NE, Albuquerque , NM
06.2009 - 06.2015
  • Responsible to make sure store operated smoothly and efficiently with a team of no less than 4-7 employees
  • Ensured customers were helped out while making sure store stayed clean and stocked
  • Received inventory shipments and helped stock.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Marie L. Hare High School
Garden Grove, CA
06.2007

Skills

  • Customer Service
  • Customer Care
  • Call Center
  • CSR
  • Customer Support
  • Time Management (6 years)
  • Warehouse Experience (4 years)
  • Stocking (4 years)
  • Warehouse Distribution Experience (2 years)
  • Financial Services
  • Account Reconciliation
  • Technical Support
  • Delivery driver experience (2 years)

Timeline

Field Technician

Sleep Number
04.2022 - Current

Production Worker

Apple Canyon
09.2020 - 02.2022

Financial Representative

LSI
08.2019 - 02.2020

Customer Service Representative

Verizon
06.2015 - 02.2018

Assistant Manager

Walgreens
06.2009 - 06.2015

High School Diploma -

Marie L. Hare High School

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Gilberto Varela