Summary
Overview
Work History
Education
Skills
Languages
Timeline
DeliveryDriver

Keith Jordan

Germantown

Summary

Dynamic delivery driver with a proven track record at Pizza Bolis, excelling in customer service and time management. Recognized for optimizing delivery routes, enhancing operational efficiency, and fostering client relationships. Dependable and detail-oriented, I consistently ensure timely service while maintaining a positive attitude and adhering to safety guidelines.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Pizza Bolis
Germantown, MD
03.2021 - Current
  • Ensured timely and accurate delivery of food orders to customers.
  • Maintained vehicle cleanliness and operational readiness for efficient service.
  • Collaborated with team members to streamline order processing and delivery routes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Delivered food orders promptly, ensuring customer satisfaction and adherence to safety guidelines.
  • Navigated efficiently using GPS technology, optimizing delivery routes for time management.
  • Communicated effectively with customers regarding order status and potential delays.
  • Collaborated with restaurant staff to streamline order preparation and enhance service quality.
  • Trained new drivers on delivery processes and customer service protocols, improving team efficiency.
  • Resolved customer inquiries and concerns professionally, fostering positive relationships and repeat business.
  • Implemented strategies to minimize delivery times, enhancing overall operational performance.

Customer Service Cashier

Carrabba's Restaurant
Germantown Md
10.2020 - 01.2021
  • Processed customer transactions efficiently using point-of-sale systems to ensure accurate billing.
  • Managed cash drawer, balancing daily sales and maintaining compliance with cash handling procedures.
  • Assisted customers by answering inquiries and providing information about menu items and specials.
  • Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
  • Implemented improvements in checkout processes, reducing wait times during peak hours significantly.
  • Collaborated with kitchen staff to streamline order accuracy and enhance overall dining experience for guests.
  • Maintained cleanliness of work area, adhering to health and safety regulations in a fast-paced environment.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Enhanced customer experience by providing prompt and accurate transactions.
  • Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
  • Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Monitored inventory at checkout, ensuring high-demand items were always in stock.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.

Newpaper Delivery

Washington Post Company
Frederick, MD
02.2019 - 02.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Laurel Sr High
Laurel Md
05-1983

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Dependable and reliable
  • Punctual and reliable
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Client relationship management
  • Load balancing

Languages

English
Full Professional

Timeline

Delivery Driver

Pizza Bolis
03.2021 - Current

Customer Service Cashier

Carrabba's Restaurant
10.2020 - 01.2021

Newpaper Delivery

Washington Post Company
02.2019 - 02.2020

High School Diploma -

Laurel Sr High
Keith Jordan