Keith Jordan
Germantown
Summary
Dynamic delivery driver with a proven track record at Pizza Bolis, excelling in customer service and time management. Recognized for optimizing delivery routes, enhancing operational efficiency, and fostering client relationships. Dependable and detail-oriented, I consistently ensure timely service while maintaining a positive attitude and adhering to safety guidelines.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Pizza Bolis
Germantown, MD
03.2021 - Current
- Ensured timely and accurate delivery of food orders to customers.
- Maintained vehicle cleanliness and operational readiness for efficient service.
- Collaborated with team members to streamline order processing and delivery routes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety guidelines.
- Navigated efficiently using GPS technology, optimizing delivery routes for time management.
- Communicated effectively with customers regarding order status and potential delays.
- Collaborated with restaurant staff to streamline order preparation and enhance service quality.
- Trained new drivers on delivery processes and customer service protocols, improving team efficiency.
- Resolved customer inquiries and concerns professionally, fostering positive relationships and repeat business.
- Implemented strategies to minimize delivery times, enhancing overall operational performance.
Customer Service Cashier
Carrabba's Restaurant
Germantown Md
10.2020 - 01.2021
- Processed customer transactions efficiently using point-of-sale systems to ensure accurate billing.
- Managed cash drawer, balancing daily sales and maintaining compliance with cash handling procedures.
- Assisted customers by answering inquiries and providing information about menu items and specials.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business.
- Implemented improvements in checkout processes, reducing wait times during peak hours significantly.
- Collaborated with kitchen staff to streamline order accuracy and enhance overall dining experience for guests.
- Maintained cleanliness of work area, adhering to health and safety regulations in a fast-paced environment.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer experience by providing prompt and accurate transactions.
- Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Newpaper Delivery
Washington Post Company
Frederick, MD
02.2019 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Laurel Sr High
Laurel Md05-1983
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Dependable and reliable
- Punctual and reliable
- Safe driving
- Time management skills
- Loading and unloading
- Client relationship management
- Load balancing
Languages
English
Full Professional
Timeline
Delivery Driver
Pizza Bolis
03.2021 - Current
Customer Service Cashier
Carrabba's Restaurant
10.2020 - 01.2021
Newpaper Delivery
Washington Post Company
02.2019 - 02.2020
High School Diploma -
Laurel Sr High