Keith Killian
Towanda,PA
Summary
Personable professional committed to managing and tracking program components to meet set objectives. Extensive experience upholding quality standards to drive program growth. Recognized for wisdom and experience earned several-year career in program development and delivery.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Director
Aquatics Academy, LLC
Towanda, PA
09.2014 - Current
- Developed strategic plans to ensure successful program operations.
- Reviewed existing programs and identified areas of improvement or expansion.
- Directed staff training on technical aspects of programming activities.
- Collaborated with external partners to leverage resources for the program's success.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Analyzed data from surveys, focus groups, interviews to inform decision making.
- Managed program operations and provided strategic leadership for workers.
Senior Optician
Pocono Eye Associates
Stroudsburg, PA
01.2009 - 09.2014
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Maintained accurate records of all transactions in computer system.
- Repaired broken frames using specialty tools and equipment.
- Organized inventory according to product type and manufacturer specifications.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Monitored patient progress while wearing new lenses or frames.
- Participated in continuing education courses related to optometry technology advances.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
Optical Store Manager
Walmart
Pittston, PA
06.2006 - 12.2008
- Managed and trained staff on customer service, sales techniques, product knowledge, and store policies.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Maintained accurate records of daily transactions in the point-of-sale system.
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured that all products were displayed in an organized manner.
- Performed routine maintenance checks on optical equipment such as frames, lenses, and contact lenses.
- Conducted weekly meetings with staff to discuss current trends in the industry.
Optical Lab Technician
Walmart
Mount Pocono, PA
01.2002 - 03.2006
- Performed accurate measurements of lenses, frames and facial features for prescription orders.
- Cleaned and maintained optical lab equipment to ensure proper functioning.
- Provided customer service and answered questions about eyeglass products and services.
- Assisted in the design and fabrication of lenses according to customer specifications.
- Checked finished eyewear products for accuracy against prescriptions.
- Ordered supplies when necessary to keep the lab stocked with adequate materials.
- Calibrated lensometer equipment to ensure precise results when measuring lenses.
Education
Bachelor of Arts - History
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12-1995
High School Diploma -
Wyoming Seminary Preparatory School
Kingston, PA05-1990
Skills
- Business oversight
- Performance standards and analysis
- Policy and procedure improvements
- Staff training
- Budget management
- Effective leader
- Marketing and promotion
- Staff management
- Operations oversight
- Budget administration
Affiliations
- PADI certified SCUBA
- Overlanding/Outdoor Life Skills
- Furniture/Antiques restoration
Certification
- ABOC certification 1995 (3 subsequent renewals)
Websites
References
References available upon request.
Timeline
Program Director
Aquatics Academy, LLC
09.2014 - Current
Senior Optician
Pocono Eye Associates
01.2009 - 09.2014
Optical Store Manager
Walmart
06.2006 - 12.2008
Optical Lab Technician
Walmart
01.2002 - 03.2006
Bachelor of Arts - History
East Stroudsburg University of Pennsylvania
High School Diploma -
Wyoming Seminary Preparatory School
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