Keith Lam
Harrisonburg,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Apple Pro Computing Advisor
Best Buy
04.2019 - Current
- Boosted team productivity by sharing expertise and assisting colleagues with troubleshooting techniques.
- Listened to customers to identify needs and build personalized computing solutions.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Participated in ongoing trainings to stay current on company policies, procedures, and best practices for optimal job performance.
Certified Tech Supervisor
Staples
11.2007 - 04.2019
- Helping to manage high risk merchandise
- Maintaining high standards of customer service
- Working on computers and giving technical support
- Maintenance of displays, ad sets, Metrics
Senior Game Advisor
Game Stop
07.2006 - 08.2009
- Insure customer service standards are upheld through leadership and example
- Running register, counting tills and safe funds for opening and closing
- Maintaining high standards of customer service
- Extensive computer and video gaming knowledge
- Opening, Closing, Maintenance of displays, ad sets
Area Supervisor
Ross Dress For Less
08.2003 - 03.2007
- Insure customer service standards are upheld through leadership and example
- Won “Employee of the Month” award
- Perform general maintenance and cleaning to area of responsibility
- Opening, closing, balancing and closing of register drawers
- Responsible to signage, pricing, maintenance, and customer service
Operations Supervisor
OfficeMax
06.2000 - 01.2004
- Attended Supervisor Training on two occasions for one week each
- Instructed on reporting procedures and accuracy
- Instructed on store operation procedures for opening and closing
- Instruction on running the copy center
- Leader in use of internal communications system 3 time winner of “Employee of the Month” award
- Awarded for my role in prevention of internal theft
- Supervised and monitored the customer service standards of staff. 1 ½ year running district record for my area of responsibility for maintaining security and control of fraudulent payments by consumers.
- Cash office management to include opening, closing, and daily reporting.
Education
High School Diploma -
Broadway High School
Broadway, VA05.1999
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Computer Skills
Education Certifications
- Office Max Supervisor Training Course, York, Pa., 2002 - 2002
- Massanutten Technical Center Automotive, Harrisonburg, Va., 2011 - 2013
References
- Jared Wagner, (540) 560-0640, JMU IT Support
- Michael Smith, (540) 209-5437, Friend
- Chad Conahan, (614) 327-9083, Best Buy GM
Timeline
Apple Pro Computing Advisor
Best Buy
04.2019 - Current
Certified Tech Supervisor
Staples
11.2007 - 04.2019
Senior Game Advisor
Game Stop
07.2006 - 08.2009
Area Supervisor
Ross Dress For Less
08.2003 - 03.2007
Operations Supervisor
OfficeMax
06.2000 - 01.2004
High School Diploma -
Broadway High School
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