Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chyna Beals

Baltimore,MD

Summary

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team and working home alone environments as well as 5+ years of extensive work in performing daily and diverse administrative tasks to support a professional home office setting. Work From Home Agent who is trained in processing information and responding to customers and a Solid track record of providing impeccable client service. Proven ability to listen attentively, solve problems quickly, and create high quality professional relationships with callers.

Overview

6
6
years of professional experience

Work History

Apple Support Advisor (Customer Service & Tech)

Kelly Connect
01.2022 - Current
  • Use people skills to communicate efficiently with customers through chats
  • Solve tech issues and help customers go through troubleshooting steps
  • Handle refunds
  • Provide support in the form of procedural documentation.

Customer Service Representative

VXI Global Solutions
01.2021 - 01.2022
  • Handle 90+ calls daily, sign up new customers, and memorize entire company line of products
  • Provide technical support to each customer
  • Remain courteous and calm even through customer dissatisfaction
  • Greet and exit each call with memorized company lines
  • Multi-task by adjusting from one type of call to another without loss of efficiency, knowledge, or composure.

Healthcare Information Input Specialist

CGFNS International, Inc.
01.2018 - 01.2021
  • Perform medical coding, update medical records, and provide information for billing authorization
  • Enter information from handwritten or physical copies into the computer system
  • Handle medical information and schedule appointments
  • Have knowledge of medical terminology and ability to work in a fast-paced environment.

Education

Bachelor of Music Education -

Peabody Conservatory
Balt, MD
05.2023

High Diploma -

Baltimore School For The Arts
Balt, MD
06.2019

Skills

  • Friendly, Positive Attitude
  • Call Documentation
  • Call Center Operations Background
  • Complaint and Issue Resolution
  • De-escalation Techniques
  • Sales Background

Timeline

Apple Support Advisor (Customer Service & Tech)

Kelly Connect
01.2022 - Current

Customer Service Representative

VXI Global Solutions
01.2021 - 01.2022

Healthcare Information Input Specialist

CGFNS International, Inc.
01.2018 - 01.2021

Bachelor of Music Education -

Peabody Conservatory

High Diploma -

Baltimore School For The Arts
Chyna Beals