Ailine Kofeloa
West Jordan,UT
Summary
Dynamic customer service professional with a friendly demeanor and proven problem-solving skills, honed at Comcast. Adept at fostering strong relationships and ensuring satisfaction through effective communication and attention to detail. Recognized for delivering exceptional service and adapting quickly to new challenges in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Tech Support Customer Service
Comcast
08.2014 - 10.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Rural Mail Carrier
United States Postal Service, USPS
09.2007 - 02.2012
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Organized mail ahead of delivery runs for correct routing.
Customer Service
Clarke American
05.2001 - 08.2003
- Resolved guest inquiries punctually and politely for professional customer service.
- Promoted a positive dining experience through exceptional customer service.
- Provided exceptional customer service, resolving issues promptly and ensuring satisfaction.
- Provided excellent customer service, answering questions and addressing concerns promptly.
Education
No Degree - General Studies
Ricks College
Rexburg, ID06-1997
High School Diploma -
Hunter High School
West Valley City, UT06-1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
Timeline
Tech Support Customer Service
Comcast
08.2014 - 10.2016
Rural Mail Carrier
United States Postal Service, USPS
09.2007 - 02.2012
Customer Service
Clarke American
05.2001 - 08.2003
No Degree - General Studies
Ricks College
High School Diploma -
Hunter High School
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