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Keith Lewis

Bronx,NY

Summary

Highly motivated, dependable, hardworking self-motivated individual anxious to make a positive contribution in an organization that values inter-personal skills. Knowledgeable and dedicated customer service professional with extensive experience in Transportation. Solid team player with an outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to Operational goals.

Overview

14
14
years of professional experience

Work History

Customer Information Representative

NYC Department of Transportation
08.2019 - Current
  • Answer and respond to NYC emergency calls, accidents, street & highway emergencies
  • Dispatch emergency responders to all Highway & street emergency incidents
  • Interact with all New York City agencies to keep an open line of communication during a crisis or any emergency.
  • Reduced call wait times with prompt response and effective problem-resolution techniques.
  • Handled high call volumes, prioritizing tasks to meet daily quotas while maintaining excellent customer relations.

Transportation Router

LogistiCare Solutions
07.2013 - 03.2024
  • Assign trips to transportation providers based on the geographical region and capacity
  • Direct and monitor activities related to routing and tracking provider’s work manifest
  • Document trip cancellations, no shows, and complaints
  • Schedule and reserve hospital discharges
  • Monitor, track, and troubleshoot Trips on Uber & Lyft Systems
  • Mileage & Trips address corrections
  • Perform basic data entry and clerical functions
  • Basic billing and price Negations with transportation providers.

Dispatcher

BLS Limousine Service
04.2013 - 05.2018
  • Dispatch, monitor and schedule trips
  • Monitor drivers and Flight time verification
  • Basic Data entry and use of dispatching programs
  • Research to troubleshoot customer inquiries
  • Daily Check drivers TLC and hack Licenses.

Dispatcher

WorldNet Int.
09.2010 - 02.2011
  • Tracking timelines and drivers for time sensitive deliveries
  • Scan incoming and outgoing parcel for delivery
  • Route parcel and create trip sheets for driver deliveries
  • Data entry/Customer service/Customer relations.

Dispatcher

Lasership Inc.
05.2010 - 10.2010
  • Monitor real-time deliveries on the dispatch board
  • Scan incoming and outgoing parcels for delivery
  • Manifest audit of courier’s daily delivery manifest.
  • Directed dispatching, routing, and tracking of vehicles & Foot messengers

Education

Master Automotive & Diesel Technician -

New York Automotive & Diesel Institute
Jamaica, NY
01.2005

A+ Computer Technician -

Blue Data Institute
New York, NY
01.2002

Information Systems -

Murry Bergtraum High School
New York, NY
01.1993

Skills

  • Microsoft word perfect
  • NYC Rave System
  • Microsoft Outlook
  • Microsoft Excel
  • Conflict Resolution
  • Strategic Communication
  • Crisis Management
  • Team Collaboration
  • Customer Service
  • Crisis Response
  • Data Entry

Home

347-709-7046

Timeline

Customer Information Representative

NYC Department of Transportation
08.2019 - Current

Transportation Router

LogistiCare Solutions
07.2013 - 03.2024

Dispatcher

BLS Limousine Service
04.2013 - 05.2018

Dispatcher

WorldNet Int.
09.2010 - 02.2011

Dispatcher

Lasership Inc.
05.2010 - 10.2010

Master Automotive & Diesel Technician -

New York Automotive & Diesel Institute

A+ Computer Technician -

Blue Data Institute

Information Systems -

Murry Bergtraum High School

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Keith Lewis