Work Preference
Summary
Overview
Work History
Education
Skills
Websites
Awards
Languages
Timeline
Generic
Malachi Bacchus
Open To Work

Malachi Bacchus

Customer service
Brooklyn,NY

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer information representativeteam memberCustomer service remote/ community careTeam member/server (SYEP)Laborer/customer service (Apprentice)

Work Type

Full TimePart Time

Location Preference

Hybrid
Location: Brooklyn, NY, US
Open to relocation: No

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceCompany CulturePaid time off4-day work weekPersonal development programs

Summary

Laborer/ mechanical with 4+ years of experience, ½ years of experience in food serving, and 3 years (ongoing) as a customer information representative. I'm looking to seek positions in food service, customer service, or laborer jobs to excel at thinking with customer service, food service, and laborer adepts, which allow increased work productivity. Constantly use customer care, management, and server knowledge to succeed, as well as being organized, professionally equipped with internet proficiency, and with the drive to succeed.

Overview

9
9
years of professional experience

Work History

Customer information representative

NYC Department of Education
Brooklyn
10.2023 - Current
  • Participated in health benefits to help ordinary people who have information regarding their situation relating to benefits/enrollment
  • Take calls from customers to find viable information regarding their issue
  • Looked into people's information with different systems, such as payroll, retirement, applications, certifications, leave of absences, and documents, with callers' accurate information, so it can be accurate 100% of the time
  • Showing honesty and respect to the caller to satisfy the caller's needs by understanding the situation that they are in, so that I can relate to the person's issue
  • Showing teamwork with other CIRs to create a healthy work environment with me and others
  • Making a great contribution to the NYCDOE staff and department

team member

Shake Shack
Brooklyn
12.2022 - 01.2023
  • Established different stations from the store, such as fries, grill, and cashier, to complete tasks on time to meet the threshold goal time in a professional manner, which helps productivity within the restaurant.
  • Communicated directly with customers by acting as a cashier to complete their daily orders from the specific task.
  • Stocked supplies of fresh bags and boxes, such as burgers, fries, and bites, are delivered to certain locations of the stations most of the time to keep consistency within the stored areas.
  • Followed safety protocols, rules, and policies to keep pace with other team members and employees 80 to 90% of the time.
  • Leaned parts of the kitchen, tables, containers, and counters to keep the Shake Shack store running clean for customers to come in every day.

Customer service remote/ community care

Platinum Home Health Care
Brooklyn
10.2022 - 11.2022
  • Contributed towards cherishing donations to the Platinum Home Health Care to help seniors and elderly medical treatment for future use, with a significant increase in the business of the health care 100% of revenue to donations and community services.
  • Involved in punch card rewards towards helping finance the company for the elderly and seniors for medical uses, which helps get increased treatment for patients' medical needs and support.
  • Communicate with seniors and the elderly to gather information about medical uses or to inform decisions that can benefit them.

Team member/server (SYEP)

Island Pops
Brooklyn
06.2022 - 08.2022
  • Established a fresh and clean work environment by keeping the store's quality in good production for interns to be productive 80% on time.
  • Communicated with customers when coming to the store, providing beverages, instructions on the site to use deliveries, and helping to address concerns and needs on a first-come, first-served basis.
  • Prepared as a team member to conduct results task objectives, such as giving customers orders or instructions, and placing items in their proper places within 60% to 80% completion.
  • Coordinated with four interns to improve productivity, which increased the fast-paced activity section.

Laborer/customer service (Apprentice)

Carpenter for Sustainable Technology Group
Charlotte
06.2020 - 09.2020
  • Conducted the preparation of painting locations at any given time, which has generated the productivity of house revenue to 90% in 2020.
  • Remove trash from the interior/exterior of land yards and dispose of items using developing cleaning machines to clean the area within a 100-meter radius on time.
  • Coordinated general maintenance work, including lawn mowing and edging, which created an increase in work productivity.
  • Analyzed the daily arrangement of the house.

Laborer (Apprentice)

Carpenter for Sustainable Technology Group
Charlotte
06.2019 - 09.2019
  • Volunteered to assemble and disassemble temporary structures for work assignments that help start the building structure and speed up the housing design and planning, creating upward establishment.
  • Advised interdependent support and aid to skilled craft interns on the site for the company to generate revenue production and increase hiring candidates from 50% to 80% per candidate.
  • Generated fixtures and fittings such as door handles, locks, and closures, and removed old ones that prevent broken or old structures within the fixing of the house by the complete deadline.

Laborer (Apprentice)

Carpenter for Sustainable Technology Group
Charlotte
06.2018 - 09.2018
  • Prepared for the removal and placement of tiles or carpets when needed to boost production of the house on a direct timeline.
  • Extracted Loading and unloading of material to and from the truck daily, which needs to prioritize a housing framework towards 100% completion for urban houses.
  • Planned, measured, cut, and shaped wood, plastic, and other materials supplies to ready the building construction for unfinished homes.

Laborer (Apprentice)

Carpenter for Sustainable Technology Group
Charlotte
06.2017 - 09.2017
  • Performed carpentry services for contracts and other senior services, and can learn basic information about the rules and goals of the company to authorize the company brand.
  • Learned Memorization to read and follow written directives and documents produced by the company to help with the long-term construction of upward revenue of low-income houses by 90%.
  • Executed lifting weights to 60 pounds, such as tools, bags, and heavy carpets, by 70% strength.

Education

Associate degree - liberal arts & arts

New York City College of Technology
01.2026

High school diploma - Architecture

City Polytechnic High School of Engineering, architecture and technology
06.2021

Skills

  • Able to lift and carry 50 lbs
  • Memorization
  • Microsoft office
  • Word
  • Excel
  • Implemented mechanical tools
  • Carpenter helper
  • Data analysis
  • Internet proficient

Websites

Awards

  • Shake Shack certification of completion for sexual harassment prevention for non-supervisors, 2023
  • Triple C award from the Attorney State General, 2021
  • Certification for the Emerging Scholars Program, 2022
  • American Red Cross Training Services certification, 2023
  • PTCB certificate, 2023
  • ServSafe certificate, 2023
  • City Poly Commencement Pride Award, 2021
  • Certificate of Excellence in Discipline, 2019
  • Certificate of Achievement in US History, 2020
  • Certificate of Excellence in Participation, 2020
  • Certification of recognition for improvement in social studies, 2017

Languages

English, fluent

Timeline

Customer information representative

NYC Department of Education
10.2023 - Current

team member

Shake Shack
12.2022 - 01.2023

Customer service remote/ community care

Platinum Home Health Care
10.2022 - 11.2022

Team member/server (SYEP)

Island Pops
06.2022 - 08.2022

Laborer/customer service (Apprentice)

Carpenter for Sustainable Technology Group
06.2020 - 09.2020

Laborer (Apprentice)

Carpenter for Sustainable Technology Group
06.2019 - 09.2019

Laborer (Apprentice)

Carpenter for Sustainable Technology Group
06.2018 - 09.2018

Laborer (Apprentice)

Carpenter for Sustainable Technology Group
06.2017 - 09.2017

Associate degree - liberal arts & arts

New York City College of Technology

High school diploma - Architecture

City Polytechnic High School of Engineering, architecture and technology

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