JENNIFER BELMAN
El Paso,TX
Summary
Hardworking employee with ten plus years of customer service, multitasking and time management abilities. Competent in listening to needs, meeting quality standards and staying current on product and service updates. Reliable with a positive attitude and supportive team player. Ready to learn roles and advance professionally to help team and meet high demand in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Parts Representative
Warren CAT
Odessa, TX
02.2023 - Current
- Received and stocked incoming merchandise, arranging items in correct locations.
- Received, examined and reshelved returned parts.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Assisted with cycle counting for inventory control.
- Directed customers to employees in parts sales, service and delivery.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Parts lookup into computer system.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Improved customer service wait times to mitigate complaints.
Warehouse Associate
Amazon
Odessa, TX
01.2022 - 04.2023
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Selected items from bags, scanned tags with tracker and loaded onto cart.
- Packed products into designated boxes or packages.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Wrapped and moved pallets to designated area.
- Solved any problems with damages packages and handled with proper care.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Lifting up to 50 pounds, walking and standing for several hours
- Trained new employees regarding warehouse procedures and standards.
Receptionist/Medical Records File Clerk
The Fischer Law Firm
Odessa, TX
08.2020 - 01.2023
- Kept department clean, organized and professional.
- Updated daily logs to track information movements.
- Sort and scanned incoming documentation from clients.
- Logged all requests for medical records into spreadsheets.
- Assisted with properly processing records requests.
- Answered and directed incoming calls using multi-line telephone system, transferring calls to appropriate personal.
- Paying invoices.
- Set appointments with new and existing clients and confirming appointments.
- Received, sorted and organized incoming mail, including letters and packages and directed to correct personnel daily.
- Greeted guests upon office entry, including customers, delivery persons and official representatives.
- Assisted clients with translating communications in real-time.
Unloader Associate
UPS
Midland, Texas
11.2021 - 05.2022
- Handled packages safely while unloading and transporting.
- Assisted in navigating large loads to assigned areas.
- Assisted sorters by loading trucks with assigned packages for routes.
- Scanned every package per day to verify proper shipping information.
- Drove large vehicles and parked in designated spot.
Residence Hall Desk Clerk
Midland College
Midland, Texas
02.2021 - 11.2021
- Greeted visitors and students, answered general questions and directed to appropriate locations.
- Updated databases and spreadsheets to promote access to information.
- Reported any incidents occurred to appropriate personal.
- Received incoming packages and mail, handed to residents or personal.
- Checking in and checking out residents at the beginning and end of semester with proper documentation and procedure.
- Help residents living with any needs.
- Conducted rounds of rooms and building to check on compliance and safety issues.
- Completed frequent assessment of training materials.
Customer Service Representative
DentaQuest
El Paso, TX
04.2020 - 07.2020
- Checked applications for missing information and organized all paperwork.
- Completed enrollments
- Performed primary source verifications such as criminal histories, licenses and board certifications.
Medical Records Clerk/Front Desk Receptionist
Desert Imaging
El Paso, Texas
06.2015 - 02.2020
- Obtained information by contacting appropriate personnel or patients.
- Observed confidentiality and safeguarded all patient-related information.
- Scanned incoming documentation.
- Kept department clean, organized and professional.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Updated daily logs to track information movements.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Followed-up with insurance companies and individuals to resolve discrepancies.
Education
Some College (No Degree) - Associate of Art Association of Science
El Paso Community College
El Paso, TXDiploma - Medical Assistant
Southwest University At El Paso
El Paso, TX08.2011
High School Diploma -
Socorro High School
El Paso, TX05.2010
Skills
- Call center experience
- Insurance verification
- Bilingual-Spanish
- Processing payments
- Product organization
- Problem-solving abilities
- Customer relations
- Scheduling
- Data entry
- Communications
- Microsoft Word
- Microsoft Excel
- 40 WPM typing speed
- Supervision
- Image-guided procedures
- Mail sorting
- HIPAA compliance
- Courier
- Warehouse operations
- Able to lift and carry 50 lbs
- Safety standards
Timeline
Parts Representative
Warren CAT
02.2023 - Current
Warehouse Associate
Amazon
01.2022 - 04.2023
Unloader Associate
UPS
11.2021 - 05.2022
Residence Hall Desk Clerk
Midland College
02.2021 - 11.2021
Receptionist/Medical Records File Clerk
The Fischer Law Firm
08.2020 - 01.2023
Customer Service Representative
DentaQuest
04.2020 - 07.2020
Medical Records Clerk/Front Desk Receptionist
Desert Imaging
06.2015 - 02.2020
Some College (No Degree) - Associate of Art Association of Science
El Paso Community College
Diploma - Medical Assistant
Southwest University At El Paso
High School Diploma -
Socorro High School
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