Keith Maples
Austin,TX
Summary
Reliable and professional, with experience in providing exceptional customer service and maintaining strong relationships with both customers and team members. Demonstrated ability to successfully multi-task and efficiently time manage while ensuring satisfied, returning customers and enhancing company reputation.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
years of post-secondary education
Work History
Valet Team Lead
Pacific Hospitality Group
Austin, TX
02.2024 - Current
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Followed company policies related to guest satisfaction standards and procedures.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Performed miscellaneous job-related duties as assigned by supervisor.
Server
Gen Korean BBQ House
Dallas, TX
12.2022 - 02.2024
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided excellent customer service and communication to ensure satisfaction and gain returning customers.
Sales Associate
Micro Center
Dallas, TX
11.2021 - 12.2022
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Bachelor of Science - Information Technology
Austin Community College
Austin, TX 05.2022 - Current
Skills
- Customer service and support
- Flexible Schedule
- Guest Assistance
- Team Collaboration
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Time Management
Certification
- ComptTIA A+ - Certified June 2024
- Google IT Support - Certified June 2024
Languages
Spanish
Limited
Timeline
Valet Team Lead
Pacific Hospitality Group
02.2024 - Current
Server
Gen Korean BBQ House
12.2022 - 02.2024
Bachelor of Science - Information Technology
Austin Community College
05.2022 - Current
Sales Associate
Micro Center
11.2021 - 12.2022
- ComptTIA A+ - Certified June 2024
- Google IT Support - Certified June 2024
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