Keith Maples
Austin,TX
Summary
Reliable and professional, with experience in providing exceptional customer service and maintaining strong relationships with both customers and team members. Demonstrated ability to successfully multi-task and efficiently time manage while ensuring satisfied, returning customers and enhancing company reputation.
Overview
3
3
years of professional experience
2
2
Certifications
2
2
years of post-secondary education
Work History
Valet Team Lead
Pacific Hospitality Group
Austin, TX
02.2024 - Current
- Exceeded hospitality expectations to ensure customer satisfaction.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
- Performed miscellaneous job-related duties as assigned by supervisor.
Server
Gen Korean BBQ House
Dallas, TX
12.2022 - 02.2024
- Provided excellent customer service and communication to ensure satisfaction and gain returning customers.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Sales Associate
Micro Center
Dallas, TX
11.2021 - 12.2022
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Bachelor of Science - Information Technology
Austin Community College
05.2022 - Current
Skills
- Customer service and support
- Flexible Schedule
- Guest Assistance
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
Certification
- ComptTIA A+ - Certified June 2024
- Google IT Support - Certified June 2024
Languages
Spanish
Limited
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork from home optionPersonal development programsFlexible work hoursTimeline
Valet Team Lead
Pacific Hospitality Group
02.2024 - Current
Server
Gen Korean BBQ House
12.2022 - 02.2024
Bachelor of Science - Information Technology
Austin Community College
05.2022 - Current
Sales Associate
Micro Center
11.2021 - 12.2022
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