Keith Mbugua

Customer assistance

• Operated cash register for cash, check and credit card transactions.
• Cash register operations with accuracy.
• Stocking and replenishing.
• Helped customers complete purchases, locate items and join reward.
• Product up-selling programs to promote loyalty, satisfaction and sales numbers.
• Written and verbal communication.
• Restocked, arranged and organized produce.
• Collecting payment from customers for items purchased using cash, check, or credit card.
• Scanning items’ barcodes using a computer system to track inventory and prices.
• Maintaining neatness of the work area by removing debris and storing supplies in designated locations.
• Assisting customers with there groceries, it be taking it to their car or price checking.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Conducted inventory counts by adding each item in stock and documenting in system.

• Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
• Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
• Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
• Performed routine cleaning procedures across kitchen.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

• Operated cash register for cash, check and credit card transactions with accuracy.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Restocked, arranged and organized produce.
• Answered questions about store policies and concerns to support positive customer experiences.
• Efficiently processed new orders, completing daily transactions with remarkable accuracy.
• Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
• Maintained organized and clean customer areas by completing daily recovery checklists.
• Educated customers on promotions to enhance sales
• Served needs of as many 80 plus customers whiletheenvironment is very busy and hectic.

• Applied positive behavior management techniques to enhance social interactions and emotional development
• Assisted children with homework assignments and special projects across different subjects to promote academic success
• Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
• Maintained effective schedule balance between rest periods, active play and instruction
• Discussed any specific child wants, needs and interests with parents
• Oversaw chores to ensure completion
• Certified in Child CPR and First Aid for emergency readiness
• Maintained updated list of emergency contact information and child's health information to act quickly if emergencies occur
• Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with task
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
• Provided exceptional care to groups of up to 4 children between ages 5 and 12

• Performed and entertained for kids of variance age
• Educated while engaging them in different teachings and reasons
• Was involved in learning different parts(scenes) of plays and how to truly portly them
• This involved catering for large groups of more than 20 kids