Keith McCloud
Grand Junction,CO
Summary
Great adaptability in working environments, and great at being able to maintain a level head in stressful situations with a calm demeanor. Highly regarded in customer service, customer relations, and upselling to customers. Currently a student at CMU, I work really well in groups, as well as solo, so I am confident in my abilities to handle being a reliable member of any team of which I am a part.
Overview
4
4
years of professional experience
Work History
Front Desk Sales Associate
Massage Envy
Grand Junction, CO
05.2024 - Current
- Currently, I hold the record for the most consistently high customer service reviews in a row of any employee to ever work at Massage Envy, GJ.
- Knowledge on upselling and sales: Selling memberships, and upgrades to clients.
- Adaptability: Making schedules work for clients and therapists, often last minute.
Cook/Arcade Attendant
Dugout Arcade & Cafe
Grand Junction, CO
03.2021 - 11.2022
- Prepared dishes and brought them out to customers effectively, with good customer service.
- Memorization of menu items & prices.
- Cleaned entire kitchen, backroom, & arcade up to health and safety standards.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
BBA - Marketing
Colorado Mesa University
Grand Junction, CO05-2027
High School Diploma -
Grand Junction High School
Grand Junction05-2023
Skills
- Upselling techniques
- Price memorization
- Table resetting
- Customer service
- Multitasking and organization
- Food station setup
References
- Trace Tyler, Massage Envy, (970)331-2388
- Chris Riley, Dugout Arcade & Cafe, (970)985-2770
- Luke Feather, GJHS Younglife, (970)589-0396
Timeline
Front Desk Sales Associate
Massage Envy
05.2024 - Current
Cook/Arcade Attendant
Dugout Arcade & Cafe
03.2021 - 11.2022
BBA - Marketing
Colorado Mesa University
High School Diploma -
Grand Junction High School
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