Rachel Seabrook
Kissimmee
Summary
I am a 21-year-old aspiring student who has always had a knack for anything digital/computer-related. Growing up constantly having my hands on a keyboard, I've grown my typing speed to 75-95 words per minute. In my free time, I have cultivated a passion for computer engineering, gaining a small but expanding amount of knowledge in this intricate and delicate field. This expertise has proven invaluable in my diverse endeavors, enabling me to tackle various challenges and achieve my goals with unwavering determination.
A notable testament to my remarkable success is my transformative weight loss journey. Over the course of three years, I embarked on an ambitious yet feasible path, resulting in a significant weight loss of approximately 320 pounds. This transformative journey has profoundly impacted my life, leading to both positive and challenging changes. My journey was and still is fueled by an unwavering commitment to not only enhance my physical health and appearance, but to also improve my overall well-being as a woman and as a person of color.
I spent three years at Dr. Phillips High School, primarily focusing on developing my skills in television and film production. During my time there, I gained hands-on experience with various technical equipment, such as cameras, microphones, lighting, stabilizers, and editing software. Prior to attending high school, I had already acquired over four years of editing knowledge, which I had honed through various projects and internships. I had also obtained certification in various Microsoft software applications, including Excel, Word, PowerPoint, and others.
My natural inclination towards customer service is evident in my ability to effortlessly handle various situations. I consistently strive to not only find quick solutions but also ensure that the customer feels happy and comfortable throughout the experience. This skill has been honed through my years of experience in coffee making, where I was constantly immersed in high-volume environments. If I had the opportunity to contribute to a position, I would bring my unwavering dedication to learning and gaining experience. I thrive on immersing myself in diverse subjects, embracing the opportunity to learn and adapt as I progress. After all, fear is the primary motivator for me.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Sales Associate
Marriott Vacations Worldwide
Orlando
01.2025 - Current
- Tracked and maintained records of tour bookings, inquiries, and contracts, ensuring accuracy and efficiency in operations.
- Created weekly reports summarizing sales activities, customer feedback, and other important data points for management review.
- Resolved customer complaints promptly and courteously.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Scheduled reservations for groups and special events.
- Provided information about hotel amenities, services, and local attractions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Kept accurate records of guest transactions.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Processed payments accurately and efficiently.
- Addressed customer needs in a timely manner.
- Maintained cleanliness of lobby area at all times.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Transmitted and received messages using telephones or telephone switchboards.
Junior Editor
99 Ways Entertainment
New York
09.2020 - Current
- Edited and assembled raw footage into a cohesive and compelling narrative, ensuring seamless transitions and continuity
- Collaborated closely with directors, producers, and cinematographers to understand their vision and bring it to life through the editing process
- Utilized industry-standard software such as Adobe Premiere Pro or Final Cut Pro to edit video content
- Applied creative storytelling techniques to enhance the emotional impact of scenes, capturing the essence of the story being told
- Implemented visual effects, color correction, and audio enhancements to improve overall production quality
- Managed multiple projects simultaneously while adhering to strict deadlines and maintaining attention to detail
- Reviewed footage for technical issues or errors in order to make necessary adjustments for optimal visual presentation
- Maintained organized file management systems for efficient retrieval of media assets during editing process
- Stayed up-to-date with emerging trends in film editing techniques, software advancements, and industry standards
- Provided guidance on shot selection based on artistic considerations as well as technical requirements of the project
- Optimized workflow by implementing efficient processes that reduced editing time by 30%
- Demonstrated proficiency in utilizing advanced editing techniques such as split screens, time-lapse, and slow motion to add visual interest
- Created engaging montages using dynamic cuts/transitions that enhanced storytelling aspect
- Implemented creative transitions (e.g., cross dissolves, fade-ins/outs) to enhance the flow between shots
- Closely followed client briefs and specifications to deliver final products that met their expectations
- Ensured smooth continuity by seamlessly merging scenes through precise cutting and matching action
- Incorporated feedback from clients/directors/producers into edits effectively resulting in improved final product
Sales Associate
BoxLunch
Orlando
08.2024 - 03.2025
- Consistently met monthly sales targets with 95% through effective product knowledge and persuasive selling techniques
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Barista
Starbucks
Orlando
10.2023 - 03.2024
- Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
- Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations
- Efficiently operated espresso machines, blenders, and other equipment to prepare high-quality beverages in a fast-paced setting
- Demonstrated strong knowledge of Starbucks menu items, ingredients, and preparation methods to assist customers with their selections
- Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction
- Managed cash transactions accurately and efficiently while upholding cash handling procedures
- Adhered to company policies and procedures regarding food handling, sanitation, and quality control at all times
- Participated in ongoing training sessions to stay updated on new products, promotions, and company initiatives
- Maintained inventory levels by restocking supplies as needed and communicating inventory needs to management
- Assisted in the setup of promotional displays or seasonal decorations as directed by store management
Barista and Cashier
Joffrey's Coffee and Tea Company
Orlando
01.2023 - 08.2023
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar
- Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
Barista
Scooter's Coffee
Orlando
05.2022 - 01.2023
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar
- Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
- Maintained knowledge of current industry trends related to specialty coffees and shared this information with customers when appropriate
Brand Ambassador
Signature Shield Auto Glass
Tampa
- Represented and promoted the brand at various events, trade shows, and activations
- Engaged with consumers to create positive brand experiences and build brand loyalty
- Educated consumers about product features, benefits, and usage through effective communication techniques
- Demonstrated product knowledge and provided recommendations based on customer needs
- Distributed promotional materials such as samples, brochures, or coupons to increase brand awareness
- Traveled to different locations as needed to represent the brand at various events or activations
- Assisted in setting up event booths or displays, ensuring they are visually appealing and aligned with branding guidelines
- Participated in training sessions or workshops to enhance product knowledge and improve presentation skills
Education
High school diploma -
Workforce Advantage Academy Charter
05.2022
High school diploma or GED -
Dr. Phillips High School
06.2021
Skills
- Sales
- Video Production
- POS
- Adobe Creative Suite
- Adobe Premiere
- Adobe After Effects
- Food safety
- Serving
- Social Media Management
- Food handling
- Training & development
- Video Editing
- Windows
- Cash handling
- Time management
- Barista Experience
- Filming
- Cashiering
- Upselling
- Marketing
- Typing
- Computer Networking
- Coffee Experience
- Guest services
- Cash register
- Barista experience
- Basic maths
- Sales reporting
- Data management
- Reservation scheduling
- Inventory management
- Customer relationship management
- Creative storytelling
- Effective communication
- Problem resolution
- Attention to detail
- Guest relations
- Goal oriented
- Microsoft office
- Multitasking
- Cash drawer management
- Stock replenishment
- Active listening
- Analytical skills
- Product runs
- Computer proficiency and Microsoft office
- Money management
- Payment processing
Certification
- Microsoft Certiport, Present
- Starbucks Barista Certification, 12/01/23 to Present
- Driver's License
Languages
English, Expert
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Sales Associate
Marriott Vacations Worldwide
01.2025 - Current
Sales Associate
BoxLunch
08.2024 - 03.2025
Barista
Starbucks
10.2023 - 03.2024
Barista and Cashier
Joffrey's Coffee and Tea Company
01.2023 - 08.2023
Barista
Scooter's Coffee
05.2022 - 01.2023
Junior Editor
99 Ways Entertainment
09.2020 - Current
Brand Ambassador
Signature Shield Auto Glass
High school diploma -
Workforce Advantage Academy Charter
High school diploma or GED -
Dr. Phillips High School