Melissa Ochoa
Moreno Valley
Summary
Dynamic professional with extensive experience in customer service, sales, and front desk operations. Exceptional communication skills and a warm demeanor foster positive client interactions and effectively resolve inquiries. Proven ability to maintain organized workspaces while delivering efficient support, contributing to seamless and satisfying customer experiences. Committed to enhancing service quality and driving customer satisfaction through proactive engagement and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Sales Associate
Massage Envy Spa
Moreno Valley, CA
10.2025 - 02.2026
- Facilitated client understanding of service packages and promotions to drive membership sales and achieve monthly targets.
- Identified client needs to effectively upsell enhancements and retail products, enhancing customer satisfaction and loyalty.
- Enhanced client retention and membership renewals through dedicated service and relationship management.
- Administered appointment scheduling and management utilizing spa management software to streamline therapist availability and mitigate conflicts.
- Facilitated enrollment renewals and point-of-sale transactions to enhance client satisfaction and resolve concerns effectively.
- Streamlined communication among therapists and estheticians to ensure efficient daily workflows and promote a relaxing spa environment.
Crew Member
Chipotle Mexican Grill
Riverside, CA
01.2025 - 10.2025
- Cross-trained in multiple positions including chips, food prep, and grill operations
- Prepare fresh ingredients and maintain food safety standards in fast-paced environment
- Operate grill station ensuring proper cooking temperatures and food quality
- Handle high-volume customer service during peak hours
- Maintain cleanliness and organization of work stations according to health regulations
- Collaborate with team members to ensure efficient service and customer satisfaction
Warehouse Associate
Deckers Brands
Moreno Valley, CA
07.2024 - 12.2024
- Packed and labeled merchandise efficiently to ensure accurate shipment preparation
- Maintained inventory accuracy using warehouse management systems and RF scanner technology
- Conducted quality control inspections, identifying damaged items and replacing packaging as needed
- Operated pallet jacks safely to transport merchandise throughout warehouse facility
- Met daily productivity targets while maintaining accuracy standards
- Collaborated with team members to ensure timely order fulfillment
Account Manager
Voyager Consultants
Riverside, CA
05.2024 - 06.2024
- Conducted door-to-door sales campaigns for Frontier Communications, visiting 50-70 homes daily
- Consulted with homeowners on internet and cable solutions including Frontier Internet, DIRECTV, and YouTube TV services
- Assessed customer needs through qualifying questions to create personalized service packages
- Delivered compelling sales presentations resulting in successful client acquisitions
- Demonstrated comprehensive product knowledge of internet speeds, installation procedures, and add-on services
Team Member
Quick Quack Car Wash
Moreno Valley, CA
08.2023 - 01.2024
- Consistently ranked in top percentage for membership sales and acquisitions
- Provided exceptional customer service by greeting clients and explaining available services
- Resolved customer complaints and inquiries while maintaining positive relationships
- Guided customers through car wash process ensuring smooth operations and safety
- Performed facility maintenance and housekeeping duties to maintain clean, welcoming environment
Education
Business Major -
Moreno Valley College
Moreno Valley, CA05-2027
High School Diploma -
Rancho Verde High School
Moreno Valley, CA05-2023
Skills
- Customer Service
- Sales experience and door-to-door sales
- Problem-solving and conflict resolution
- Teamwork and collaboration
- Cash handling and POS systems
- Scheduling appointments
- Problem-solving
- Time management
- Strong communication and interpersonal skills
Certification
- Food Handler's Certification
- Financial Literacy Certification
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Sales Associate
Massage Envy Spa
10.2025 - 02.2026
Crew Member
Chipotle Mexican Grill
01.2025 - 10.2025
Warehouse Associate
Deckers Brands
07.2024 - 12.2024
Account Manager
Voyager Consultants
05.2024 - 06.2024
Team Member
Quick Quack Car Wash
08.2023 - 01.2024
High School Diploma -
Rancho Verde High School
Business Major -
Moreno Valley College