Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEITH MCDERMOTT

Saratoga Springs

Summary

Work:

I perform well in fast paced environments with lots to do! I can pick up things quickly, and I have a good memory for training. I enjoy helping members of my team, and trying to bring some levity into the workplace.

Educational:

I perform well under time pressures and high stress situations as shown through sourcing and researching concerns that customers call in for throughout my work experience. This skill has also been valuable in my academic endeavors, where I consistently scored at the top of my class on major research papers and presentations. My developed research capabilities, problem-solving skills, and adaptability have been key assets throughout my career thus far.

Overview

6
6
years of professional experience

Work History

UVU Testing Center

Utah Valley University
09.2024 - Current
  • Assist clients with testing procedures.
  • Ensure the testing process is followed.
  • Validate, Enhance, and Expedite the testing experience.
  • Provide "Exceptional Care" for all testers.

Customer Service Representative

DoTERRA
11.2022 - 08.2024
  • (Advocacy Specialist) Assisting and guiding other call center employees through difficult or escalated situations
  • Assisted members in escalated situations.
  • Managed customer calls efficiently in fast-paced call center environment
  • Answered inbound calls to handle various concerns
  • Documented, researched and resolved customer service issues
  • Handled customer inquiries, payments and service requests

Cashier

Maverik
07.2019 - 11.2022
  • Informed customers of promotions and special offers to increase sales
  • Stocked store shelves and end-caps with merchandise
  • Balanced cash drawer at beginning and end of each shift
  • Managed inventory and cleaning

Education

Bachelor of Science (B.S.) - Philosophy, Psychology Minor

Utah Valley University
12.2028

Skills

  • Problem Solving
  • Time Management
  • Conscientiously oriented
  • Quick learner
  • Adaptability
  • Attention to Detail
  • Research
  • Multitasking
  • Computer Literacy

Timeline

UVU Testing Center

Utah Valley University
09.2024 - Current

Customer Service Representative

DoTERRA
11.2022 - 08.2024

Cashier

Maverik
07.2019 - 11.2022

Bachelor of Science (B.S.) - Philosophy, Psychology Minor

Utah Valley University
KEITH MCDERMOTT