Keith McGuill
Joshua
Summary
Detail-oriented leader with extensive experience in operational management and team collaboration. Skilled in negotiation and task delegation, consistently driving customer satisfaction and improving workflow efficiency in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Business Owner
This N That Thrift
Cleburne, TX
09.2018 - 10.2020
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Developed marketing strategies to enhance store visibility and attract new customers.
- Oversaw financial management, including budgeting and expense tracking.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Night Manager
Texas Thrift
Arlington, TX
08.2017 - 06.2018
- Supervised nightly operations, ensuring store security and inventory management.
- Trained and mentored staff on customer service protocols and operational procedures.
- Implemented efficient cash handling processes to minimize discrepancies during shifts.
- Coordinated team schedules to optimize staffing levels for peak hours.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Managed 9 employees in delivering smooth, productive night shift operations.
Business Owner
This N That Thrift
Wilbur, WA
06.2013 - 04.2017
- Implemented cost-effective sourcing methods to enhance product selection while maximizing profit margins.
- Oversaw visual merchandising to create appealing store layouts that attract customers.
- Established strong customer relationships through excellent communication and attentive service.
House Manager
Saguaro Sober Living
Phoenix, AZ
01.2003 - 12.2008
- Supervised daily operations to ensure compliance with recovery program standards.
- Coordinated communication between residents and staff, fostering a supportive community environment.
- Implemented conflict resolution strategies, enhancing resident interactions and overall satisfaction.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
Education
High School Diploma -
Semi Valley High School
Simi Valley, CA05-1972
Skills
- Customer service
- Attention to detail
- Driven and determined
- Team collaboration and leadership
- Negotiation and persuasion
- Task delegation
Timeline
Business Owner
This N That Thrift
09.2018 - 10.2020
Night Manager
Texas Thrift
08.2017 - 06.2018
Business Owner
This N That Thrift
06.2013 - 04.2017
House Manager
Saguaro Sober Living
01.2003 - 12.2008
High School Diploma -
Semi Valley High School