KEITH MILES

Conducted thorough reviews of approximately 120 mobile and ATM deposits daily, applying necessary holds to maintain operational integrity.

• Assessed deposit submissions to ensure adherence to bank's electronic guidelines, rejecting non-compliant entries.
• Conducted thorough investigations of suspicious transactions to mitigate risks of fraud-related losses for the bank and its clients.
• Implemented measures to deactivate debit cards and online banking access to mitigate potential fraud risks.
• Evaluated and analyzed review submissions to ensure compliance with quality standards.
• Analyzed and updated multiple Excel spreadsheets to uncover potential fraud incidents occurring after hours.
• Executed production of electronic and mail-based notices for customers regarding deposit errors and required notifications.
• Engaged with various bank departments using phone and email ticketing system to effectively troubleshoot and resolve customer concerns about mobile and ATM deposit holds, chargebacks, and miscellaneous account debits.
• Collaborated with cross-functional teams to streamline review processes and enhance efficiency.
• Implemented best practices for documentation management, ensuring easy access to critical information when needed.
• Analyzed customer feedback to identify trends and improve review processes.

• Conducted comprehensive data review to validate in-house printing as a superior cost-saving strategy for bank statements , loan bills and other mailed notices at the beginning of this job assignment.
• Oversaw the end-to-end production of bank statements and loan bills, ensuring timely delivery of notices to customers.
• Managed return item processing to ensure adherence to established regulatory and internal guidelines.
• Managed comprehensive record-keeping of daily production metrics, item inventory, cost analysis, and scheduling to streamline operations.
• Evaluated machine operations to detect anomalies and facilitate timely adjustments for efficiency.
• Trained workers to set up, operate, and use automatic folding machines and printers.
• Oversaw functionality and upkeep of three Neopost inserter/folding machines, five HP and Xerox printers, and one Neopost postage meter to ensure efficient production processes.
• Managed operations of Horizon Image Centre utilizing Excel, Word 2013, Outlook, and various software applications.
• Reduced production downtime by maintaining accurate inventory records and ensuring timely order placements.

• Assisted customers via telephone to provide product and service information. Processed orders and cancellations. Addressed customer complaints and gathered necessary details.
• Verified implementation of necessary changes to effectively resolve customer issues.
• Facilitated resolution of unresolved customer grievances by referring cases to designated departments for thorough investigation.
• Documented details of customer inquiries, complaints, and feedback, ensuring accurate tracking of actions taken for improved customer satisfaction.
• Executed stop-payment notices to halt payment on protested checks.
• Diagnosed and resolved ATM and debit card issues to ensure seamless customer transactions.
• Provided accurate product information to enhance customer satisfaction and loyalty.

• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
• Managed daily cash supply orders to maintain adequate funds for operational needs.
• Provided customer records, account statements and copies of checks.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Prepared and verified cashier's checks.
• Sort and filed deposit slips and checks.
• Carried out special services for customers, such as ordering bank cards and checks.
• Received mortgage, personal , and line of credit loan payments, verifying dates and amounts due.
• Reconciled cash drawer and resolved discrepancies.
• Referred customers to other banking departments for specialized services.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Assisted customers with banking needs and inquiries.
• Monitored and reported suspicious activity in line with bank security policies.
• Maintained accurate records of customer transactions in line with bank procedures.
• Established rapport with new clients to increase satisfaction and loyalty.