Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Moran

Audubon

Summary

Dedicated, enthusiastic, and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers in order to contribute to company success. Highly skilled in anticipating customer needs, addressing complaints, and resolving issues in timely manner. A team player who maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

14
14
years of professional experience

Work History

Banquet Server

Riverwinds
09.2023 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Answered guest questions about event plans and food service choices.
  • Arranged linens and table settings according to seating plan and event theme.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.

Server/Bartender

Taverna Agora
02.2019 - 05.2023
  • Increased bar revenue by upselling high-profit items such as appetizers, mixed drinks, and bottles of wine to enhance sales numbers.
  • Poured and prepared mixed drinks for over 200 customers daily in a timely manner while working in a fast paced environment.
  • Increased sales significantly by upselling higher-end products to guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guests needs.
  • Cultivated warm relationships with regular guests.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Maintained energy and enthusiasm in fast-paced environment.

Server/Waiter

Buku
04.2018 - 01.2019
  • Maintained knowledge daily specials, available items on the menu, and side dishes in order to ensure optimal level of service to guests.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Customer Service Associate

Wawa
02.2017 - 02.2018
  • Helped large volumes of customers each day with a positive attitude within the largest convenience store/gas station chain along the east coast.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Server/Waiter

Applebee's Grill + Bar
09.2014 - 12.2016
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Greeted new customers, discussed specials and took drink orders.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.

Co-founder of "Project Endless Agape"

Community Service
05.2011 - 01.2014
  • A project which was dedicated to spreading hope and love to those who were less fortunate.
  • Facilitated events to collect donations needed for the project.
  • Took monthly trips to Philadelphia with water, food, clothes, toiletries, etc. to give to the homeless in the city.

Education

Associate of Science -

Gloucester County Community College
06.2012

High School Diploma -

Washington Township High School
06.2009

Skills

  • Detail oriented
  • Adaptable
  • Food Service
  • Organization
  • Interpersonal Skills
  • Self-motivated
  • High-Volume Dining
  • Responsible Alcohol Service
  • Toast POS
  • Goal Oriented
  • Sales Expertise
  • Order accuracy
  • Arranging banquet hall
  • Regulatory compliance

Timeline

Banquet Server

Riverwinds
09.2023 - Current

Server/Bartender

Taverna Agora
02.2019 - 05.2023

Server/Waiter

Buku
04.2018 - 01.2019

Customer Service Associate

Wawa
02.2017 - 02.2018

Server/Waiter

Applebee's Grill + Bar
09.2014 - 12.2016

Co-founder of "Project Endless Agape"

Community Service
05.2011 - 01.2014

High School Diploma -

Washington Township High School

Associate of Science -

Gloucester County Community College

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