To obtain employment in a setting where my skills, experience and exceptional customer service are an asset to the company. I am always eager to learn new skills and new approaches. With the belief of anything is attainable and achievable.
Overview
36
36
years of professional experience
Work History
Banquet Server
The King Kamehameha Golf Club & Kahili Golf Course - Wedding & Events
Wailuku, HI
05.2017 - Current
Server for Banquet Events (Casual)
Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Provided prompt, friendly service to all guests during banquets or catered events.
Carried trays of food items from kitchen to dining areas.
Served beverages and appetizers to guests in an efficient manner.
Communicated with chefs regarding any special requests from guests.
Cleared away used plates and utensils following end of meal service.
Guest Service Agent
Makena Beach & Golf Resort
Kihei, HI
09.2009 - 07.2016
Front Desk Agent- checked guests in/out of the Resort
Secured payments, built reservations
Answered phones
Continuous guest service
Part of the Makena Beach & Golf Resort Train-the-Trainer Program, which involved the training of all new guest service agents.
Guest Service Agent
Maui Prince Hotel (Makena Beach & Golf Resort)
Kihei, HI
10.1988 - 09.2009
Began at the Resort as a PBX Operator, promoted to Guest Service Agent in 1989.
Guest Service Representative
Fairmont Kea Lani Maui
Kihei, HI
09.2002 - 02.2007
Front desk duties which included check-ins, check-outs, payments handling, answering phones and guest service.
Education
High School Diploma - General High School Curriculum
H.P. Baldwin High School
Wailuku, HI
Skills
Room Setup And Breakdown
Food Waste Disposal
Team Collaboration
Arranging Banquet Hall
Banquet Preparation
Menu Knowledge
Food Allergy Understanding
Liquor, Wine, And Food Service
Customer Service
Concierge support
Financial Transactions
Payment Processing
Cash handling experience
Complaint Handling
Detail Oriented
Guest experiences
Interpersonal Communication
Timeline
Banquet Server
The King Kamehameha Golf Club & Kahili Golf Course - Wedding & Events
05.2017 - Current
Guest Service Agent
Makena Beach & Golf Resort
09.2009 - 07.2016
Guest Service Representative
Fairmont Kea Lani Maui
09.2002 - 02.2007
Guest Service Agent
Maui Prince Hotel (Makena Beach & Golf Resort)
10.1988 - 09.2009
High School Diploma - General High School Curriculum
H.P. Baldwin High School
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