Keith Muller
Killeen,TX
Summary
Dynamic security professional with a law enforcement background, adept at crisis management and conflict resolution. At Emerald View Resorts, I enhanced safety protocols and delivered exceptional customer service, contributing to a welcoming environment. Proven ability to manage incidents effectively while maintaining a keen focus on detail and compliance with security regulations.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Emerald View Resorts
04.2018 - 11.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Sales
Lowes Home Improvement Stores
01.2016 - 07.2016
- Boosted sales performance by implementing effective inside sales strategies and techniques.
- Increased commercial sales revenue by consistently meeting and exceeding sales targets.
- Exceeded monthly sales targets by implementing effective sales strategies and promoting company offerings.
- Delivered and assembled appliances>
Manager
Holiday Retirement Madison Estates
08.2011 - 06.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Transportation Driver
Mercedes, Porsche, Audi Dealership
02.2011 - 08.2011
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Lot porter.
- Picked up and delivered customers to dealership/home for vehicle maintenance service.
Education
State Certified Police Officer - Criminal Justice
Broward County Police Academy
Davey, FL06-1979
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Surveillance
- Emergency response
- Patrol operations
- Complex Problem-solving
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Electronic surveillance
- Document management
- Threat management
- Staff management
- Stationary surveillance
- Crime prevention
- Crisis management
- Emergency management
- Theft prevention training
- Investigation documentation
- Crime prevention methods
- Arrest procedures
- Background checks
- Military experience
- Law enforcement background
Accomplishments
Promoted to Robbery and Homicide Detective while employed at Broward County, Florida; was an employee of a privately owned surveillance company; not only an employee of Mercedes, Porsche, Audi dealership, but a personal driver for the owner.
Certification
- Licensed Private Investigator – Various State Licensing Boards.
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Firearms Training Certification - Various State Agencies or Private Institutions.
Timeline
Security Officer
Emerald View Resorts
04.2018 - 11.2018
Sales
Lowes Home Improvement Stores
01.2016 - 07.2016
Manager
Holiday Retirement Madison Estates
08.2011 - 06.2013
Transportation Driver
Mercedes, Porsche, Audi Dealership
02.2011 - 08.2011
State Certified Police Officer - Criminal Justice
Broward County Police Academy
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