Keith Nelson
Houston,TX
Summary
Dynamic administrative professional with a proven track record at Keller Williams, excelling in customer service and office administration. Skilled in optimizing workflows and enhancing team productivity, I effectively managed scheduling and logistics while fostering strong vendor relationships. Adept at data entry and conflict resolution, I consistently achieved timely project completions.
Overview
13
13
years of professional experience
Work History
Benefits Verification Specialist
Alorica
10.2017 - 09.2025
- Managed scheduling and calendar coordination for team meetings and client appointments.
- Assisted in preparing documents and presentations for real estate transactions.
- Handled incoming communications, directing inquiries to appropriate team members.
- Maintained organized filing systems, ensuring easy access to essential documents.
Customer Service Representative
Xerox
06.2015 - 10.2017
- Managed office operations to enhance workflow efficiency and support team productivity.
- Coordinated scheduling and logistics for scaffolding projects, ensuring timely delivery of materials and services.
- Implemented inventory management systems to track supplies and optimize resource allocation.
- Developed and maintained strong relationships with vendors to negotiate favorable terms and pricing.
- Resolved customer inquiries using CRM software to ensure satisfaction and retention.
- Trained new hires on company policies, procedures, and customer service best practices.
Debt Collector Agent
FMA Alliance
06.2012 - 08.2015
- Conducted outreach to delinquent accounts, facilitating timely payments and reducing outstanding balances.
- Negotiated payment arrangements, demonstrating strong communication skills and conflict resolution abilities.
- Utilized collection software to track account status, ensuring accurate records and follow-up actions.
- Collaborated with team members to share best practices, enhancing overall debt recovery strategies.
Education
High School Diploma -
C. E. King High School
Houston, TX06-2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Benefits Verification Specialist
Alorica
10.2017 - 09.2025
Customer Service Representative
Xerox
06.2015 - 10.2017
Debt Collector Agent
FMA Alliance
06.2012 - 08.2015
High School Diploma -
C. E. King High School