Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Benefits Verification Specialist
Continuum Global Solutions
12.2021 - Current
Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
Sales Representative
Conduent - Remote
03.2021 - 10.2021
Increased sales by offering advice on purchases and promoting additional products.Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Tech Support Representative
Teleperformance USA
11.2020 - 03.2021
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Customer Service Representative
Performance Foodservice
Florence, SC
07.2018 - 10.2020
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Responded to customer requests for products, services and company information.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Diploma -
Wilson High School
Florence,SC
Skills
Customer Service
Data Entry
Customer support
Assessments
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity
Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting
Basic computer skills — Proficient
May 2022
Performing basic computer operations and troubleshooting common problems