Tocara Cantey
Customer Service Representative
Florence,SC
Summary
Authorized to work in the US for any employer
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Benefits Verification Specialist
Continuum Global Solutions
12.2021 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
Sales Representative
Conduent - Remote
03.2021 - 10.2021
- Increased sales by offering advice on purchases and promoting additional products.Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
Tech Support Representative
Teleperformance USA
11.2020 - 03.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Customer Service Representative
Performance Foodservice
Florence, SC
07.2018 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Responded to customer requests for products, services and company information.Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Diploma -
Wilson High School
Florence,SCSkills
- Customer Service
- Data Entry
- Customer support
- Assessments
- Customer focus & orientation — Proficient
- July 2022
- Responding to customer situations with sensitivity
- Full results: Proficient
- Call center customer service — Proficient
- January 2022
- Demonstrating customer service skills in a call center setting
- Basic computer skills — Proficient
- May 2022
- Performing basic computer operations and troubleshooting common problems
- Customer service — Proficient
- Identifying and resolving common customer issues
- Development in any professional field
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Look,Listen, and learn.
Unknown
Timeline
Benefits Verification Specialist
Continuum Global Solutions
12.2021 - Current
Sales Representative
Conduent - Remote
03.2021 - 10.2021
Tech Support Representative
Teleperformance USA
11.2020 - 03.2021
Customer Service Representative
Performance Foodservice
07.2018 - 10.2020
Diploma -
Wilson High School
Similar Profiles
Nancy W. DahlbergNancy W. Dahlberg
Vice President, Human Resources at Continuum Global SolutionsVice President, Human Resources at Continuum Global Solutions
Karen RamosKaren Ramos
Remote Bilingual Customer Service Representative at Continuum Global SolutionsRemote Bilingual Customer Service Representative at Continuum Global Solutions
Edwin BarezEdwin Barez
Customer Service Representative - Call Center at Continuum Global Solutions - NYC311Customer Service Representative - Call Center at Continuum Global Solutions - NYC311
Traci EdwardsTraci Edwards
CSR, Account Solutions Rep, Assistance Line CSR at Continuum Global SolutionsCSR, Account Solutions Rep, Assistance Line CSR at Continuum Global Solutions
Trecia Bogle-LibirdTrecia Bogle-Libird
Dasher at DoorDashDasher at DoorDash