Keith Pearman

Work History

Kroger

09.2021 - Current

Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
Managed customer service inquiries and complaints for customer satisfaction.

Alt & Witzig Engineering Inc.

04.2016 - 09.2021

Enacted successful repairs by applying technical skills and operations knowledge.
Communicated with customers to provide updates, gather information and resolve issues.
Communicated with supervisor to report progress, discuss issues and seek guidance.
Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Delivered high-quality work by diligently following standard operating procedures.
Prepared and submitted reports to document work performed and provide progress updates to management.
Kept detailed records of field measurements and data.
Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Read and interpreted technical manuals and schematics to understand systems design and operations.
Worked with diverse types of weather and ground conditions.

Spherion Staffing

01.2015 - 04.2016

Operated forklift in compliance with OSHA guidelines and organizational policies.
Unloaded and stacked materials by raising and lowering lifting devices.
Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Communicated with floor managers to determine merchandise placement.
Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Maneuvered forklift safely in congested and confined areas using Skill and Technique.

O'Reilly Auto Parts Distribution Center

09.2014 - 01.2015

Transported inventory items to appropriate locations.
Kept storage areas organized, clean, and secure to fully protect company assets.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

AAA Hoosier Motor Club

04.2008 - 09.2014

Developed cross-functional partnerships to drive initiatives and leverage internal resources.
Maintained clean and safe assets and fleet work environments.
Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Provided all drivers with pertinent safety materials regarding rules and regulations.
Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
Maintained accurate driver information for delivery scheduling.
Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Trained drivers to manage time effectively, improving overall mileage performance.
Worked closely with personnel, customers, and contractors to resolve problems.
Motivated workers to exceptional performance through implementation of new strategies.
Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.