Summary
Overview
Work History
Education
Skills
Timeline
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Keith Ray

CONWAY,SC

Summary

Management professional with sharp business mind. Excellent problem solving skills and keen ability to analyze costs and maximize profitability. Customer service professional with 20+ years client interface experience. Experienced also including high volume restaurant/bar atmosphere, hotel banquet supervision, high volume call center, high volume doctor's office. Core Strengths Management of staff Scheduling, hiring, and firing of staff Sharp problem solver

Overview

29
29
years of professional experience

Work History

Office Manager

Woodland Vision Source
Woodland Park, CO
05.2016 - 08.2024
  • Managing day to day operations
  • Hiring and firing of staff
  • Payroll and HR
  • Insurance claim coding and filing
  • Proficient in all things Optometry
  • Accounts receivable/payable
  • Increased profits by reducing insurance write-offs

Patient Care Coordinator

Innovative Endodontic
Myrtle Beach, SC
10.2024 - Current
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Verifying benefits and eligibility
  • Claim coding and filing
  • Organizing patient treatment plans

Assistant Office Manager

Mt View Vision
Colorado Springs, CO
02.2014 - 10.2016
  • Manage daily operations of a $1,000,000 optometry practice
  • Frame buyer and in charge of $60,000 worth of frame inventory
  • In charge of billing and insurance filing
  • Cut costs and increased profits by implementing new business strategies
  • Optician
  • Frame buyer making decisions on which brands to carry and monitoring board space for frame reps
  • Computed accurate sales prices for purchase transactions
  • Resolved product issues, shared benefits of new technology
  • Successfully interacted with customers, retail buyers to expedite orders
  • Assisted customers with store also product complaints
  • Considered by other employees and clients as problem solver.

Optician/ ASSNT MANAGER

Dormont Vision Center
Pittsburgh, PA
10.2001 - 01.2014
  • Repaired and adjusted frames to meet customer needs.
  • Recommended specific lenses, coatings, and frames to suit individual client needs.
  • Verified patient insurance information
  • Instructed customers on methods for adapting to glasses, proper wear, and necessary care.
  • Checked finished lenses for conformance to order specifications, quality.
  • Frame buyer $70,000 inventory 1,000+ frames
  • Computed accurate sales prices for purchase transactions.
  • Resolved product issues, shared benefits of new technology.
  • Assisted customers with store, also product complaints.
  • Considered by other employees and clients as a problem solver.

Customer Service Rep

RPS
Pittsburgh, PA
03.1998 - 10.2001
  • International call center for shipping company
  • Group leader on inbound call taking
  • Averaged most calls taken, best call time daily, earned company recognition for doing so
  • Personally managed numerous accounts upon request of clients.

HEAD BARTENDER/ ASSNT MANAGER

PETERS WILDLIFE
Pittsburgh, PA
06.1996 - 05.1999

Education

Some College (No Degree) - Political Science/ Pre-law

California University of PA
California, PA

Some College (No Degree) - Economics/Finance

Point Park University
Pittsburgh, PA

Skills

  • Training and coaching
  • Invoicing and billing
  • Office Management
  • Bookkeeping
  • Administrative Support
  • Staff hiring
  • General accounting
  • Billing and coding specialist
  • Insurance expert
  • Healthcare specialist

Timeline

Patient Care Coordinator

Innovative Endodontic
10.2024 - Current

Office Manager

Woodland Vision Source
05.2016 - 08.2024

Assistant Office Manager

Mt View Vision
02.2014 - 10.2016

Optician/ ASSNT MANAGER

Dormont Vision Center
10.2001 - 01.2014

Customer Service Rep

RPS
03.1998 - 10.2001

HEAD BARTENDER/ ASSNT MANAGER

PETERS WILDLIFE
06.1996 - 05.1999

Some College (No Degree) - Political Science/ Pre-law

California University of PA

Some College (No Degree) - Economics/Finance

Point Park University

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Keith Ray