Keith Richard
League City,United
Summary
Enterprising Manager is successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with a passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional that is successful at meeting and exceeding branch goals. Expertise in reducing costs, managing multiple projects, and managing cross-functional teams. My strongest skills are my ability to effectively communicate, integrity, provide effective leadership and employee development.
Overview
33
33
years of professional experience
Work History
Branch Manager
Coastal Community Federal Credit Union
La Marque, TX
02.2016 - 01.2023
- Makes profit and loss statements are over branch/ company standards making the La Marque Branch the most profitable in the entire company.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans thus providing the best possible service to our customers.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes. Coached all employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
Logistic Supply Specialist
Baker Hughes Petrolite
Pasadena, TX
01.2012 - 02.2016
- Developed and implemented procedures to effectively and accurately improve on-time shipping order accuracy by using analysis to find all areas of deficiency, thus improving on-time shipping from 73% to 96% and improved order accuracy from 89% to 92%
- Processed account receivables and payables as needed
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Tracked orders and notified customers of status or potential delays
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Generated documentation and information required for customer shipments
Project/ Site Manager
Clean Harbors
Venice, LA
01.2011 - 01.2011
- Manages multiple job sites for environmental clean-up
- Maintained records and logs of work performed and materials and equipment used.
- Verified completed projects met approved time, quality and cost estimates.
- Created weekly and monthly reports and presentations for management team.
- Read plans and blueprints and communicated to workers.
- Managed a staff of 110 employees including 4
- Supervisors and 8 foremen
- Oversaw all aspects of oil spill clean-up on marine vessels up to 650 feet
- Handled all Account Receivables and Account Payables when needed.
Owner
AKR Enterprises
01.2009 - 01.2011
- Conducted seminars for retirees to better understand all aspects of medicare and medicaid, including but not limited to how to properly complete all forms and what to expect allowing customers to provide all paperwork in a timely manner.
- Decreased improper paperwork and sped up benefits earned by 65 days.
Vice President- Manager
Amegy Bank
Dickinson, TX
01.2008 - 05.2009
- Onboarded new employees with training and new hire documentation.
- Identified opportunities to improve business process flows and overall departmental productivity.
- Increased company growth through collaboration with sales and marketing departments.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
Manager
Regions Bank
01.2006 - 01.2008
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Branch Banking Manager
Guaranty Bank
Houston, TX
01.2001 - 01.2006
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Deputy Sheriff Sergeant
Brazoria County Sheriff
Angleton, TX
01.1990 - 01.1998
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Maintained employees' job performances in conformance with corporate policies and procedures.
- Managed up to 60 officers during day shift and 35 during night shift.
Education
Some College (No Degree) - Business Administration and Management, General
Ashford University
San Diego, CASome College (No Degree) - Law Enforcement Administration
Brazosport College
Clute, TXSome College (No Degree) - General Studies
College of The Mainland
Texas City, TXBachelor of Business Administration - BBA - Business Administration And Management
Ohio Valley University
Vienna, WV12.2009
Skills
- Staff Management
- Financial Statements
- Actual vs budget/ forecast/ variance
- Profit / Loss
- Human Resources
- Staff Training
- Federal Regulations
- Accounts Payable and Accounts Receivable
- Goals and Performance
- Financial Analysis
- Human Resources
Accomplishments
- Ranked #1 in peer group at Guaranty Bank in 2 quarters. Previous ranking was last in the entire company. Received Banking Center of the Year in 2003 & 2004.
- Top Investement Sales Representative for 2001, 2002, 2004 at Guaranty Bank.
- #1 Banch Ranking (Peer Group) and #3 Over all ranking (company wide) in 2006 & 2007 for Regions Bank. Prior rankings were 140 out of 183 in peer group and 967 out of 1125 in 2006.
Timeline
Branch Manager
Coastal Community Federal Credit Union
02.2016 - 01.2023
Logistic Supply Specialist
Baker Hughes Petrolite
01.2012 - 02.2016
Project/ Site Manager
Clean Harbors
01.2011 - 01.2011
Owner
AKR Enterprises
01.2009 - 01.2011
Vice President- Manager
Amegy Bank
01.2008 - 05.2009
Manager
Regions Bank
01.2006 - 01.2008
Branch Banking Manager
Guaranty Bank
01.2001 - 01.2006
Deputy Sheriff Sergeant
Brazoria County Sheriff
01.1990 - 01.1998
Some College (No Degree) - Business Administration and Management, General
Ashford University
Some College (No Degree) - Law Enforcement Administration
Brazosport College
Some College (No Degree) - General Studies
College of The Mainland
Bachelor of Business Administration - BBA - Business Administration And Management
Ohio Valley University