Keith Royal
Miami,FL
Summary
Sales Floor Supervisor supporting employees in achieving success and exceeding sales goals. Service-focused to improve sales, inventory turns, and revenue generation in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Sale floor supervisor
Burlington Coat Factory Distribution Center
Miami, FL
08.2023 - Current
- Supervised daily sales floor operations, ensuring optimal product presentation and customer engagement.
- Managed merchandise displays to enhance customer shopping experience.
- Coached employees on sales techniques and best practices, improving upselling.
- Greeted customers, clarifying needs, and identifying solutions to close sales.
- Assisted customers with inquiries and provided excellent service support.
- Conducted regular team meetings to discuss sales goals and strategies.
- Coached staff on strategies to enhance performance and improve customer relations.
- Monitored department performance to achieve sales and profit objectives through waste reduction and revenue generation initiatives.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Trained and mentored new team members on store policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed and supervised staff performance.
- Delegated tasks to maintain efficient workflow.
- Collaborated with management to improve overall store efficiency and workflow.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Ensured compliance with company policies and safety regulations at all times.
- Processed credit card payments and counted back change and currency with accuracy rate.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Initiated corrective actions to address issues related to employee conduct or unmet performance expectations.
- Led inventory shrinkage improvement program, implementing strategies to mitigate theft and minimize loss.
- Performed recovery and organizing tasks to maintain a tidy and accessible shopping environment.
- Coordinated inventory management processes to ensure stock availability.
- Opening and Closing store.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
Education
Department Of Education
Miami, FLSkills
- Training and mentoring
- Visual merchandising
- Inventory management
- Cash handling
- Customer service
- Team leadership
- Sales performance analysis
- Problem solving
- Effective communication
- Time management
- Persistence and follow-through
- Staff coaching
- Keyholder
- Inventory
- Sales strategies
- Staff scheduling
- Strong leadership
- Team management
- Sales training
- Sales floor organization
- Negotiation skills
- Leadership development
- Staff coaching and training
Languages
English
Native/ Bilingual
Timeline
Sale floor supervisor
Burlington Coat Factory Distribution Center
08.2023 - Current
Department Of Education