Keith Saunders
Operations Manager
Nashville,United States
Summary
Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to client, vendors and guests, both internal and external. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operations Manager
Delaware North
Nashville, TN
02.2020 - Current
- Responsible for operations of concessions department with a team of six managers and multiple full time associates working within department
- Manage staffing levels based on knowledge of historic events and information provided by facility coordinators
- Oversee inventory management process including month-end inventory procedures. Prepare category value reports by department for corporate office at month-end
- Ensure standards are being upheld with both product and service quality. Conduct regular evaluations and follow-up on customer concerns
- Developed changes to programming of inventory and equipment at facility based on sales data and analysis of guest traffic patterns as well as anticipation of future sales
Commissary Manager
Delaware North
Nashville, TN
10.2018 - 02.2020
- Purchase, receive and distribute commissary items, verify receiving slips and invoices
- Coordinate and supervise activities of commissary associates on event days
- Train and develop commissary associates in line with company policies and procedures
- Monitor product quality and follow departmental guidelines when controlling cost and waste
- Ensure compliance with federal, state and local regulations regarding alcohol and sanitation
Concessions Manager
Delaware North
Nashville, TN
10.2013 - 10.2018
- Supervised food and beverage personnel, evaluating performance and training on company policies and procedures
- Coordinated concession team, food preparation and storeroom operations.
- Ensure concession locations are properly set for business each event
- Prepare various sales and operational reports; analyze product usage
- Maintain positive client and customer relations
Education
Bachelor of Science - Finance
Florida State University
Tallahassee, FL 08.2005 - 05.2010
Skills
Cost reduction strategies
Certification
ServSafe Manager - Food Safety
Timeline
Operations Manager
Delaware North
02.2020 - Current
ServSafe Manager - Food Safety
12-2018
Commissary Manager
Delaware North
10.2018 - 02.2020
Concessions Manager
Delaware North
10.2013 - 10.2018
Bachelor of Science - Finance
Florida State University
08.2005 - 05.2010
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