Keith Shelton
Beaumont,TX
Summary
Dynamic professional with a proven track record at Focus, enhancing customer satisfaction and retention through expert negotiation and resolution skills. Excelled in roles requiring adaptability and decision-making, from industrial labor to security, demonstrating exceptional customer relations and documentation abilities. Achieved significant improvements in client loyalty and safety compliance, leveraging persuasion techniques and customer feedback analysis.
Overview
7
7
years of professional experience
Work History
Retention Specialist
Focus
Beaumont, TX
11.2023 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
General Laborer, Industrial
Gulfspan Industrial
Beaumont, TX
09.2023 - 12.2023
- Collaborated with team members to complete tasks efficiently, supporting overall project objectives and deadlines.
- Demonstrated versatility in handling various job assignments, successfully adapting to different roles as needed within the team structure.
- Demonstrated adaptability by quickly learning new skills and techniques as required for specific projects or roles within the team.
- Adhered to company guidelines regarding personal protective equipment use, minimizing risk of injury on the job site.
Unarmed Security Guard
Club 60
Port Arthur, TX
05.2017 - 12.2018
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
Education
G.E.D -
Windham
Beaumont, TX09.2004
Skills
- Customer Feedback Analysis
- Upselling and Cross Selling
- Documentation skills
- Persuasion techniques
- Data review
- Customer Relations
- Customer Retention Strategies
- Decision-Making
Timeline
Retention Specialist
Focus
11.2023 - Current
General Laborer, Industrial
Gulfspan Industrial
09.2023 - 12.2023
Unarmed Security Guard
Club 60
05.2017 - 12.2018
G.E.D -
Windham