Seasoned Manager of Central Sterile Reprocessing at Central Vermont Medical Center, adept in operations management and fostering crossfunctional teamwork. Excelled in process improvement, significantly enhancing workflow efficiency. Commended for adaptability and exceptional customer service, I effectively elevated team performance and resolved quality issues through strategic changes.
-Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
-Utilized strong analytical and problem-solving skills to address operational issues.
-Offered constructive feedback to team members, boosting overall job performance.
-Fostered positive relationships with clients through proactive communication tactics.
-Collaborated with staff to develop and carry out processes, resulting in improved performance.
-Established efficient processes for streamlining workflow across departments, highlighting proficiency in process improvement.
-Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
Continuing role as Certified CSR Technician
Decontamination of surgical instruments and equipment. Organize an assemble routine and specialty surgical instrument trays. Wrapped, containerized, peel packed instruments for sterilization. Sterilized surgical instruments as per established procedures and standards. Compiled case carts for surgery and delivered them to operating rooms. Held charge position as assigned.