Keith Smoot
Wilmington,NC
Summary
Enthusiastic Retail Service Specialist with multi-faceted experience meeting customer needs in the automotive and manufacturing fields. Patient, detail-oriented retail service expert with listening and analysis skills to point customers to ideal products, win return business, and exceed sales goals consistently. Dedicated to the mastery of store products, services, and policies for optimum customer service.
Overview
13
13
years of professional experience
Work History
Retail Customer Service Associate
Precision Tune Auto Care
Wilmington, North Carolina
09.2024 - 01.2025
- Greeted customers in a friendly, professional manner.
- Provided assistance to customers with product selection and pricing.
- Assisted in the organization of merchandise on store shelves.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Performed cash register operations including opening and closing procedures.
Machine Operator
Heraeus Quartztech
Wilmington, North Carolina
01.2012 - 11.2015
- Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Comply with company policies regarding quality control procedures.
- Achieved cost-savings by developing functional solutions to problems.
Education
Aircraft Maintenance Certification - Aircraft Maintenance
Airframe And Powerplant License
Manassas10-2025
Skills
- Store maintenance
- Project Support
- Good communication skills
- Teamwork and collaboration
- Analytical and critical thinking
- Time management
- Self-Directed
- Customer relations
References
References available upon request.
Timeline
Retail Customer Service Associate
Precision Tune Auto Care
09.2024 - 01.2025
Machine Operator
Heraeus Quartztech
01.2012 - 11.2015
Aircraft Maintenance Certification - Aircraft Maintenance
Airframe And Powerplant License
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