Open To Work
Keith Taylor
Director
Baton Rouge,AL
Summary
General Manager with a proven track record of enhancing company revenue through innovative management strategies. Strong organizational skills combined with exceptional communication abilities foster dynamic team environments. Experienced in implementing effective training and monitoring techniques to boost employee engagement and performance. Adept at quickly identifying and resolving organizational challenges to drive overall success. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Seasoned Regional Director with comprehensive experience in strategic planning, team leadership, and market expansion. Demonstrates strong abilities in fostering collaboration and driving operational efficiency across various regions. Noteworthy contributions include successful business growth initiatives and the establishment of robust regional teams. Showcases strong ability to identify opportunities for revenue growth and maintain strong stakeholder relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Director
Jani King
Baton Rouge
11.2024 - Current
- Directed regional operations to enhance service delivery across multiple locations.
- Attended events across country and internationally as company's representative.
- Established effective communication channels between regional offices, district managers, and corporate headquarters.
- Led safety initiatives to promote a secure working environment for all employees.
- Coordinated activities with other departments, such as Human Resources, IT, and Logistics, ensuring alignment between regional operations and company-wide initiatives.
- Recruited top talent from local colleges and universities to fill vacant positions throughout the region.
- Led a team of managers, providing coaching and development to achieve exemplary performance metrics.
- Oversaw regional budget, forecasting, and financial reporting activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Site Director
Travel Centers
Greenwood
01.2023 - 03.2024
- Secured adherence to safety regulations and standards within workplace environment.
- Provided guidance, direction, and support to ensure completion of projects on time and within budget.
- Conducted regular meetings with staff to review performance metrics and identify areas for improvement.
- Scheduled maintenance services to keep equipment functioning properly at all times.
- Resolved conflicts between personnel in a timely manner while maintaining professional demeanor.
- Facilitated staff meetings to convey policy changes and hear employee input.
Unit Manager
Waffle House
Sorrento
10.2020 - 11.2022
- Plans and coordinates business operations in district offices to achieve financial goals.
- Performs resource allocation, workload assignment and schedule management for assigned projects.
- Manages a team of professionals on daily basis to meet or exceed company objectives.
- Identifies skill gaps and schedule trainings to team members.
- Addresses team concerns and provide direction whenever needed.
- Conducts performance evaluation of team members and provide feedback for improvements.
- Builds strong working relationships and maintain effective communications with team members.
- Identifies business challenges and suggest appropriate action plans.
- Develops new business strategies for business growth and revenue generation.
- Builds positive working and learning environment for team members.
- Prepares budgets, controls expenses, and identifies revenue opportunities.
- Assists in employee recruitment, promotion, retention and termination activities.
- Ensures that teams follow company policies and procedures at all times.
Restaurant General Manager
KFC/Taco Bell
Baton Rouge
10.2019 - 10.2020
- Oversaw team members and shift managers and ensure they complete all assigned duties and serve safe, quality food in a friendly manner.
- Scheduled and deployed the team correctly, addressing performance issues and managing the restaurant budget and financial plans.
- Maintained fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
- Ensured Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met.
- Assisted Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
- Conducted performance appraisals, takes disciplinary action, motivates and trains.
- Ensured company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program.
Restaurant General Manager
Taco Bell
Marble Falls
10.2017 - 08.2019
- Oversaw team members and shift managers and ensure they complete all assigned duties and serve safe, quality food in a friendly manner.
- Found, hired, and developed excellent team members and shift managers.
- Conducted new hire orientation and developing the training plan for each new hire.
- Scheduled and deployed the team correctly, addressing performance issues and managing the restaurant budget and financial plans.
- Maintained fast, accurate service, positive guest relations, and ensuring products are consistent with company quality standards.
TMC Operator
Texas Department of Transportation
Austin
11.2016 - 10.2017
- Managed traffic incident information in accordance with the applicable standard operating guidelines.
- Disseminated pertinent traffic incident information via Dynamic Message Signs, Highway Advisory Radio, Text Messages and telephone communication.
- Obtained and reported traffic incident status information to and from multiple agencies.
- Detailed documentation and reporting of incidents.
- Notified supervisor of equipment or system malfunctions.
- Provided outstanding customer service when responding to customer calls.
Assistant Store Manager
Home Depot
La Place
01.2012 - 01.2016
- Supervised associates in the selling effort.
- Ensured the store's in-stock position, and maintained an appealing and organized store appearance.
- Supported the key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
- Supervised store associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates.
- Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support.
- Oversaw the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.
Regional Vice President
National Construction Rentals
New Orleans
01.2010 - 01.2012
- Provided operational oversight, including financial planning, personnel, company asset management/utilization, and collaboration with executive leadership to ensure overall profitability of the company.
- Led the assessment, plan development, and execution of a full-scale operations and customer support strategy; formulate and implement a strategic plan.
- Provided professional management and leadership to the company, including mentoring and developing key senior management members and instilling best practices from an operational and sales perspective.
- Assessed current SOPs, manage by exception, and identify key opportunities for improvement; work closely with the executive leadership team to address potential strategic, tactical, and operating issues.
- Managed and reported on key operational processes, financial budget, and performance indicators.
- Collaborated with executive leadership to develop an annual business plan for inclusion in the company's overall business plan, and provide long-term business growth and expansion forecasting.
- In partnership with the Sales team, grew the business's top-line revenue by implementing, maintaining, and growing customer relationships.
Education
MBA - Business Administration
University of Phoenix Louisiana Campus
New Orleans, LA01-2008
Bachelor of Science - Business Management
University of Phoenix Louisiana Campus
New Orleans, LAHigh School Diploma -
East St John High School
Reserve, LA04-1991
Skills
- Detail-oriented organization
- Advanced Microsoft Office proficiency
- Effective oral and written communication
- Interpersonal communication
- Computer literacy (Windows and Google suites)
- Lean principles
- Safety compliance
- Team leadership
- Innovation and creativity
- Customer satisfaction
- Business intelligence
- Business administration
Certification
Emergency Management Institute, U.S. Department of Homeland Security, Washington, D.C.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$85000/yr - $200000/yrTimeline
Regional Director
Jani King
11.2024 - Current
Site Director
Travel Centers
01.2023 - 03.2024
Unit Manager
Waffle House
10.2020 - 11.2022
Restaurant General Manager
KFC/Taco Bell
10.2019 - 10.2020
Restaurant General Manager
Taco Bell
10.2017 - 08.2019
TMC Operator
Texas Department of Transportation
11.2016 - 10.2017
Assistant Store Manager
Home Depot
01.2012 - 01.2016
Regional Vice President
National Construction Rentals
01.2010 - 01.2012
MBA - Business Administration
University of Phoenix Louisiana Campus
Bachelor of Science - Business Management
University of Phoenix Louisiana Campus
High School Diploma -
East St John High School