Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Keith Thornton

Oxnard,CA

Summary

Organized and motivated Medical Office Assistant with proven track record of providing exceptional customer service in fast-paced environments. Dedicated to finding efficient methods of completing tasks independently, as well as in group settings, to provide the best care possible for the patients in our diverse community.

Overview

8
8
years of professional experience

Work History

Medical Office Assistant

West Ventura Medical Center
10.2021 - Current
  • Used Cerner to schedule appointments for doctor visits and procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Performed retinal examinations utilizing the Crystalvue NFC-700 retinal examinations.
  • Enhanced office productivity by assisting new hires with software system concerns, office procedures, and best practices.

Pre-Registration Clerk

Magnolia Family Medical Center
05.2019 - 06.2021
  • Verified insurance benefits and obtained pre-authorization information before any medical procedures were performed.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Managed high call volumes while accurately scheduling appointments, verifying patient information, notifying patients of any insurance discrepancies and directing calls to appropriate departments as needed.

Runner

Magnolia Family Medical Center
05.2018 - 04.2019
  • Documented patient height and weight information and escorted them to back office rooming to await their provider.

Scanning Assistant

Magnolia Family Medical Center
01.2018 - 04.2018
  • Scanned a variety of physical patient documents into the online Cerner system.

Special Projects

Magnolia Family Medical Center
07.2017 - 12.2017
  • Approached and assisted patients with signing onto the Clinic's patient portal in order to improve provider-patient communication.

Education

Bachelor of Arts - Biology

California State University - Channel Islands
Camarillo, CA
05.2023

Skills

  • Fluent in English and Spanish
  • Patient Care and Relations
  • Cerner Proficiency
  • HIPAA compliance
  • Payment Collection and Processing
  • Scheduling
  • Managing Patient Records
  • Insurance Verification
  • Computer skills
  • Phone and email etiquette

Affiliations

National Society of Collegiate Scholars

Timeline

Medical Office Assistant

West Ventura Medical Center
10.2021 - Current

Pre-Registration Clerk

Magnolia Family Medical Center
05.2019 - 06.2021

Runner

Magnolia Family Medical Center
05.2018 - 04.2019

Scanning Assistant

Magnolia Family Medical Center
01.2018 - 04.2018

Special Projects

Magnolia Family Medical Center
07.2017 - 12.2017

Bachelor of Arts - Biology

California State University - Channel Islands

Similar Profiles

CREATE PROFILE