Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEITH TIERSEN

Austin,TX

Summary

Client services and benefits professional with experience in benefits administration, account research, customer support, and sales. Skilled in explaining complex information, resolving customer concerns, maintaining accurate records, and building relationships across teams. Holds a Bachelor of Arts in Psychology and seeks a non-clinical role in benefits, client services, or administrative support.

Overview

9
9
years of professional experience

Work History

Registered Behavior Technician IV

Action Behavior Centers
Austin, TX
04.2024 - Current
  • Maintain accurate records and collect and analyze behavioral data to support team decisions.
  • Collaborate with supervisors, caregivers, and interdisciplinary teams to communicate progress and support coordinated services.
  • Serve as a senior-level resource and mentor for peers while following established documentation and service procedures.

Health Benefits Counselor IV

Teacher Retirement System of Texas
Austin, TX
01.2022 - 01.2023
  • Explained TRS-Care, TRS-ActiveCare, and related insurance programs to members, retirees, employers, and vendors.
  • Reviewed benefit account records, analyzed account information, and researched requests to resolve benefits inquiries.
  • Maintained databases, spreadsheets, and automated systems to support accurate records and benefits administration.

Customer Care Advisor

GoodLeap
Austin, TX
11.2020 - 09.2021
  • Resolved escalated customer concerns, billing inquiries, and delinquent account issues through clear communication.
  • Maintained Salesforce CRM records and customer pipelines; supported loan officers in meeting performance metrics.

Social Media Advisor

GoDaddy
Austin, TX
08.2018 - 11.2019
  • Prospected clients, generated sales opportunities, and maintained sales pipelines in Salesforce CRM.
  • Exceeded sales goals in a high-volume environment and assisted customers with product, service, and billing inquiries.

Membership Advisor

Gold's Gym
Austin, TX
08.2017 - 08.2018
  • Ranked #2 in membership sales for the Texas region.
  • Generated memberships through outreach, lead generation, tours, and consultations; resolved customer service and account concerns.

Education

Bachelor of Arts - Psychology

St. Edward's University
Austin, TX

Associate of Liberal Arts -

San Antonio College
San Antonio, TX

Skills

  • Benefits Administration
  • Account Research
  • Records Management
  • Client Relations
  • Administrative Support
  • Conflict Resolution
  • Documentation and Data Accuracy
  • Client Outreach and Prospecting
  • Salesforce CRM
  • Microsoft Office
  • Team Collaboration

Timeline

Registered Behavior Technician IV

Action Behavior Centers
04.2024 - Current

Health Benefits Counselor IV

Teacher Retirement System of Texas
01.2022 - 01.2023

Customer Care Advisor

GoodLeap
11.2020 - 09.2021

Social Media Advisor

GoDaddy
08.2018 - 11.2019

Membership Advisor

Gold's Gym
08.2017 - 08.2018

Bachelor of Arts - Psychology

St. Edward's University

Associate of Liberal Arts -

San Antonio College
KEITH TIERSEN