Keith Tom
South Lake Tahoe,CA
Summary
Dynamic Program Manager with a proven track record at Gateway Mountain Center, excelling in strategic planning and project management. Successfully enhanced program efficiency through innovative solutions, while fostering team leadership and development. Adept at building partnerships and improving customer satisfaction, demonstrating strong problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Program Manager
Gateway Mountain Center
04.2016 - 06.2025
- Lead groups of 10-12 youth with 1/2 parents/teacher chaperones on interpretive adventures
- Support any guides or programs with in/out field solutions
- Managed approximately 30 incoming calls, and emails per day from customer, team members, and staff
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Built teams to address project goals and objectives for multiple projects.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
Program Coordinator
Sugar Pine Foundation
06.2015 - 10.2017
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Education
Associate of Science - Environmental Science
Lake Tahoe Community College
South Lake Tahoe, CA06-2016
Skills
- Problem-solving
- Project management
- Project Consulting
- Detail-oriented
- Team leadership and direction
- Project coordination
- Training and development
- Work Planning and Prioritization
- Flexible and adaptable
- Customer service
- Public speaking
- Community outreach
- Employee scheduling
Timeline
Program Manager
Gateway Mountain Center
04.2016 - 06.2025
Program Coordinator
Sugar Pine Foundation
06.2015 - 10.2017
Associate of Science - Environmental Science
Lake Tahoe Community College