Keith Turner
Mesquite
Summary
Highly experienced customer care representative, focused on increasing customer base and providing professional, knowledgeable assistance to customer.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
5
5
years of professional experience
Work History
Oxygen Specialist
Inogen
04.2025 - Current
- Consistently met sales quotas, as well as, increasing company revenue.
- Cultivated and nurtured relationships with Physician's office to ensure excellent quality of care for patients.
- Always remained compliant with all HIPPA guidelines and regulations.
- Mastered interfacing with multiple software programs for efficient data entry.
- Excellent with an auto dialer, CRM and able to maintain efficient KPI metrics.
Patient Access Representative
US Radiology Specialists
07.2024 - 04.2025
- Accurately input referral data into the system in a timely fashion, ensuring patients can be scheduled for their examinations.
- Mastered interfacing with multiple software programs for efficient data entry.
- Excellent with an auto dialer, CRM and able to maintain efficient KPI metrics.
- Understood and actively worked toward accomplishment of center and individual goals.
Appointment Setter
Woodbridge Home Solutions
05.2022 - 07.2024
- Demonstrated telephone communication skills consistently conveying a courteous and professional impression and conversational quality to presentations.
- Familiar with an auto dialer, CRM and able to maintain efficient KPI metrics.
- Accurately handled information, to include data entry while being responsive and receptive to feedback.
- Understood and actively worked toward accomplishment of center and individual goals.
- Understood, learned, and distinguished multiple programs.
- Mastery of relevant program data, current scripting/call guides, and product promotional materials.
Billing Specialist
Spectrum Communications
09.2020 - 02.2022
- Demonstrated telephone communication skills consistently conveying a courteous and professional.
- Accurately handled information, to include data entry while being responsive and receptive to feedback.
- Understood and actively worked toward accomplishment of center and individual goals.
- Understood, learned, and distinguished multiple programs.
- Mastery of relevant program data, current scripting/call guides, and product promotional materials.
Education
3yrs - Business Administration
Jarvis Christian College
Hawkins, TX03.2007
High school diploma -
Paul Pewitt High School
Omaha, TX05.2004
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Problem-solving
- Multitasking
- Attention to detail
- Active listening
Timeline
Oxygen Specialist
Inogen
04.2025 - Current
Patient Access Representative
US Radiology Specialists
07.2024 - 04.2025
Appointment Setter
Woodbridge Home Solutions
05.2022 - 07.2024
Billing Specialist
Spectrum Communications
09.2020 - 02.2022
High school diploma -
Paul Pewitt High School
3yrs - Business Administration
Jarvis Christian College