Keith Upshaw
Hoover,AL
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
6
6
years of professional experience
Work History
Quality Improvement Coordinator
Regional Care
Merrillville , IN
05/01/21 - 05/01/24
- Evaluated current processes, procedures, and systems to identify opportunities for improvement.
- Identified and documented areas of quality improvement within the organization.
- Developed a system for tracking corrective actions taken in response to customer feedback or audit findings.
- Ensured compliance with applicable regulations relating to the Joint Commission.
- Trained staff on new processes or procedures related to quality assurance initiatives.
Practice Manager
NW Oncology
Munster, IN
01.2017 - 02.2021
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Developed and implemented new patient registration processes to streamline workflow.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
Medical Billing Manager
Comprehensive Care Center
Gary, IN
03.2015 - 01.2017
- Resolved issues related to denied or rejected payments from insurance companies.
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts.
- Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
Education
Bachelor of Science - Health Administration
Indiana University Northwest
Gary, IN05-2022
Associate of Applied Science - Health Administration
Ivy Tech Community College
Gary, IN05-2017
Skills
- Referral management
- Resource Utilization
- Continuous Improvement
- Workflow Management
- HIPAA and OSHA regulations
- Records Management
- Schedule Management
- Payroll Administration
- Supplies Ordering
- Policy Implementation
- Policy and procedure development
- Managing medical practices
Timeline
Practice Manager
NW Oncology
01.2017 - 02.2021
Medical Billing Manager
Comprehensive Care Center
03.2015 - 01.2017
Quality Improvement Coordinator
Regional Care
05/01/21 - 05/01/24
Bachelor of Science - Health Administration
Indiana University Northwest
Associate of Applied Science - Health Administration
Ivy Tech Community College