Dynamic Senior Operations Manager with a proven track record in enhancing operational efficiency and employee performance. Skilled in strategic planning, workforce optimization, and productivity improvement, driving measurable outcomes in organizational success.
Work History
Senior Operations Manager
4 Months
Waste Managment | 03.2026 - Current
Assisted in managing waste collection routes to enhance operational efficiency.
Supported team in implementing safety protocols and compliance measures.
Collaborated with staff to streamline communication between departments.
Participated in training sessions on company policies and procedures.
Operations Manager
3 Years 6 Months
Waste Managment | 09.2022 - 03.2026
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
5 Years 7 Months
Ray's Trash Service | 02.2017 - 09.2022
Led initiatives that enhanced customer satisfaction through improved service reliability and communication.
Evaluated new technologies and systems for potential integration into existing operations for increased efficiency.
Supervised operations staff and kept employees compliant with company policies and procedures.
Mentored junior staff, fostering a culture of continuous improvement and professional development.
Operations Manager
18 Years 7 Months
Federal Express | 06.1998 - 01.2017
Coordinated cross-functional teams to optimize resource allocation and service delivery.
Analyzed workflow data to identify bottlenecks and recommend strategic improvements.
Streamlined operational processes to enhance delivery efficiency and reduce transit times.
Implemented training programs for staff to improve performance and adherence to safety protocols.
Developed and maintained standard operating procedures to ensure compliance with regulatory requirements.
Education
Bachelor of Science - Business Management
Indiana University of South Bend | South Bend, IN | 12-1987
- Business
Elkhart Memorial High School | Elkhart, IN | 05-1982